---
title: "Support, Maintenance and Hosting of a Queue Management System (QMS)"
ocid: "ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POST OFFICE"
published: "2025-02-21"
---

# Support, Maintenance and Hosting of a Queue Management System (QMS)

Buyer: POST OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370)  
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## Summary

The Post Office has concluded the procurement process titled "Support, Maintenance and Hosting of a Queue Management System (QMS)" for miscellaneous repair and maintenance services. This contract, valued at £16,550, involves providing support and maintenance services for the QMS in 14 Post Office branches across various regions, including North East, North West, Yorkshire and the Humber, East of England, London, South East, and Northern Ireland. The award was given to Renovotec Limited, an SME, on 14 February 2025, with the contract period running from 31 March 2025 to 30 September 2025. This extension allows time for decommissioning the equipment. The procurement method used was a direct extension.

This tender offers substantial business growth opportunities for companies specialising in IT support, maintenance, and hosting services. SMEs in the field of queue management systems, particularly those experienced in servicing large, multi-site clients, would be well-positioned to compete in similar future tenders. Given the broad geographical coverage from Northern Ireland to London, the project necessitates a firm with strong logistical capabilities and the ability to manage multiple locations efficiently.

## Notice

Support, maintenance and hosting services for a Queue Management System (QMS) in 14 of Post Offices Branches for the period 01/04/24 - 31/03/25 Additional information: This is a six month extension to allow for time to decommission the equipment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c079d01-52d7-4616-b622-2efe903f9ad2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Extension |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 1 Feb 2025 |
| Future notice date | Not specified |
| Award date | 14 Feb 2025 |
| Contract period | 30 Mar 2025 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,550 |
| Lots value | Not specified |
| Awards value | £16,550 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE |
| Locality | LONDON |
| Post town | Bolton |
| Postcode | BL1 2AX |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD36 Greater Manchester North West |
| Local authority | Bolton |
| Electoral ward | Queens Park & Central |
| Westminster constituency | Bolton North East |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLI London, TLJ South East (England), TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RENOVOTEC |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50800000 - Miscellaneous repair and maintenance services

## Release History

- 21 Feb 2025 at 12:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c079d01-52d7-4616-b622-2efe903f9ad2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c079d01-52d7-4616-b622-2efe903f9ad2
  21st February 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://corporate.postoffice.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370.json.