---
title: "CEM - Oversight & Quality Assurance Services"
ocid: "ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2021-01-20"
---

# CEM - Oversight & Quality Assurance Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d

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## Summary

The procurement process involves the Student Loans Company Limited, which is based in Glasgow, Scotland. The tender titled "CEM - Oversight & Quality Assurance Services" is classified under system quality assurance assessment and review services, with a total contract value of £3,500,000. This contract was initiated through a selective procurement method via a call-off from a framework agreement. The contract period runs from 5 January 2021 to 4 January 2023, and the tender completion deadline was 1 December 2020. The procurement is currently in the award stage, with the contract awarded to Pricewaterhouse Coopers on 22 December 2020.

This tender presents significant opportunities for businesses in the management and consultancy services sector, especially those specialising in quality assurance and oversight. Firms that can offer innovative solutions in customer engagement management or have experience providing similar services are well-positioned to thrive in this competitive environment. While this particular contract has already been awarded to a large firm, businesses should keep an eye on future tenders from the Student Loans Company Limited, as ongoing demand in this area is expected.

## Notice

Design, configuration, development and implementation services to provide oversight and quality assurance services for customer engagement management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a90788d2-73b9-41c7-9579-050f6acf8e52 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2021 |
| Submission deadline | 1 Dec 2020 |
| Future notice date | Not specified |
| Award date | 22 Dec 2020 |
| Contract period | 5 Jan 2021 - 4 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | Not specified |
| Awards value | £3,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSE COOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72225000 - System quality assurance assessment and review services

## Release History

- 20 Jan 2021 at 16:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a90788d2-73b9-41c7-9579-050f6acf8e52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a90788d2-73b9-41c7-9579-050f6acf8e52
  20th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ffffca67-9931-4d5b-911d-8daa1dc01e4d.json.