---
title: "Customer Relationship Management (CRM) System"
ocid: "ocds-h6vhtk-02882a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02882a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02882a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02882a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2021-11-12"
---

# Customer Relationship Management (CRM) System

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02882a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02882a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02882a.json)

## Summary

Torbay Council has successfully awarded a contract for the Customer Relationship Management (CRM) System, classified under the goods category. The contracting authority, based in Torquay, UK, initiated the procurement process through a selective tendering method. The contract is currently active, having been signed on 12th November 2021, with a delivery location in the UKK42 region. The initial contract period is set for four years, with the potential for two additional extensions of 24 months each, which indicates a long-term commitment to improving customer relationship management.

This tender represents a significant opportunity for businesses specialising in software development, particularly those focusing on customer relationship management solutions. Companies that can offer high-quality, cost-effective CRM software and implementation services will find themselves well-positioned to compete. Given the emphasis on quality, social value, and cost in the evaluation criteria, businesses that can demonstrate innovation, competitive pricing, and a commitment to social value will likely stand out in this procurement process.

## Notice

Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

### Lot Information

Lot 1

Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

Renewal: This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028359-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2021 |
| Submission deadline | 5 Feb 2021 |
| Future notice date | Not specified |
| Award date | 12 Nov 2021 |
| Contract period | Not specified |
| Recurrence | This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK4 Devon, TLK42 Torbay |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 12 Nov 2021 at 14:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028359-2021
- 6 Jan 2021 at 19:02 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000228-2021

## Notice URLs

- http://www.torbay.gov.uk/
- https://procontract.due-north.com/Advert/Index?advertId=447e63f2-4750-eb11-8106-005056b64545
- https://ted.europa.eu/udl?uri=TED:NOTICE:405977-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02882a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02882a.json.