---
title: "IT Support and Maintenance with Onsite Technical Support"
ocid: "ocds-h6vhtk-028942"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028942"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028942.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028942.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ASPIRATIONS ACADEMIES TRUST"
published: "2021-01-11"
---

# IT Support and Maintenance with Onsite Technical Support

Buyer: ASPIRATIONS ACADEMIES TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-028942

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028942)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028942.json)

## Summary

Aspirations Academies Trust is currently conducting an open tender for "IT Support and Maintenance with Onsite Technical Support". This contract, valued at £800,000, falls under the category of computer support and consultancy services. The procurement process is presently at the tender stage, with the submission deadline set for 11 February 2021. The services will be provided for locations in London and will focus on maintaining and supporting the Trust's current and future IT equipment over a contract period of up to 1800 days, with a possibility of renewal.

This tender presents significant opportunities for SMEs that specialise in IT services, support, and consultancy, particularly those skilled in managing network operations and incident management. Businesses that can demonstrate capabilities in strategic development aligned with educational institutions may find themselves well-suited to compete for this contract. With a focus on restoring services quickly and adhering to industry best practices, vendors offering robust IT support solutions should consider submitting a proposal.

## Notice

Aspirations Academies Trust ("the Trust") require a dedicated supplier to deliver IT support and maintenance service. The Supplier must provide support on all current IT equipment and any additional equipment purchased throughout the life of the contract (even if the purchase source of new equipment is not from that of the IT Services supplier).

### Lot Information

Lot 1

*A Service / Call Centre - A single point of contact for all Academy users of ICT *Incident Management - fix faults, quickly restoring the IT service to the user *Change Management - Manage, record and approve the introduction of changes to the IT infrastructure *Release Management - Plan, test and control the installation of new software and hardware *Problem Management - Detect the underlying cause of faults and apply a permanent fix *Operational Network Management - maintain and manage the network functions (backup, disaster recovery, anti-virus, security, email, spam, etc.), Wide Area Network and Local Area Network infrastructure *Strategic Development - Shared responsibility for the Academy's ICT strategic direction and priorities as reflected in the Academy Development Plan. *Policies - The successful supplier will manage and develop Academy systems in a manner aligned with Academy policy and Industry best-practice.

Renewal: Contract will be renewed

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000494-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2021 |
| Submission deadline | 11 Feb 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | 36 months |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASPIRATIONS ACADEMIES TRUST |
| Locality | HOUNSLOW |
| Post town | Twickenham |
| Postcode | TW6 2TA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Hillingdon |
| Electoral ward | Heathrow Villages |
| Westminster constituency | Hayes and Harlington |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 11 Jan 2021 at 14:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000494-2021

## Notice URLs

- https://www.aspirationsacademies.org/
- https://www.delta-esourcing.com/respond/98HBJJP897
- https://www.delta-esourcing.com/tenders/UK-UK-Hounslow:-Computer-support-and-consultancy-services./98HBJJP897

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028942. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028942.json.