--- title: "Employee Assistance Programme (EAP)" ocid: "ocds-h6vhtk-0289c0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0289c0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0289c0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0289c0.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NETWORK RAIL INFRASTRUCTURE LTD" published: "2021-01-12" --- # Employee Assistance Programme (EAP) Buyer: NETWORK RAIL INFRASTRUCTURE LTD Current stage: Tender OCID: ocds-h6vhtk-0289c0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0289c0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0289c0.json) ## Summary The procurement process is being conducted by Network Rail Infrastructure Ltd for an Employee Assistance Programme (EAP) and Critical Incident Response service, classified under health and social work services. The tender is currently in the active stage, with submissions due by 9th February 2021. This national contract will span a period of four years, commencing from 31st July 2021 and potentially extendable by an additional year. Interested parties will be required to submit their proposals electronically or in written form, with a total estimated value of £2,946,000. Network Rail operates throughout the UK, thus service provision will need to align with national coverage requirements. This tender presents substantial opportunities for businesses specialising in health and social services, particularly those offering employee assistance and counselling programmes. Companies that provide legal, financial, and mental health support, along with those offering 24/7 support platforms, would be well-suited to compete for this contract. Additionally, businesses that can deliver scalable and flexible services as demands evolve will have a competitive advantage. Establishing a partnership with Network Rail could significantly enhance service portfolios and drive growth within the respective market sectors. ## Notice Network Rail as the Authority is putting in place a national contract for the supply of an Employee Assistance Programme (EAP) and Critical Incident Response service. This contract Agreement will be for a period of 4 years from 31st July 2021 to 30th July 2025 (this 4 year term is inclusive of an option to extend by up to 1 year). ### Lot Information Lot 1 Network Rail as the Authority is putting in place a national contract for the supply of an Employee Assistance Programme (EAP) and Critical Incident Response service. This contract Agreement will be for a period of 4 years from 31st July 2021 to 30th July 2025 (this 4 year term is inclusive of an option to extend by up to 1 year). The proposed contract is for the supply of an Employee Assistance Programme (EAP) and Critical Incident Response service to support the Occupational Health and Wellbeing vision for Network Rail. The scope of this tender will include (but not limited to) the following: * financial advice relating to debt; * legal advice; * health and wellbeing; * childcare and elderly care; * line management support, including but not limited to guidance in relation to their employees, support in resolving management issues, supporting employees with health and wellbeing queries and developing management skills; * Critical Incident Management (e.g. trauma support, on site counselling after incidents, strategic consultation services in relation to incidents, etc.), on-site specialist counselling intervention at Network Rail locations; where employees have been exposed to a potentially traumatic incident (e.g. an incident at work involving the death of a colleague or passenger); and * As part of the service provision the provider will be required to provide the following value add services to enhance the quality of the service for the duration of the contract. o 24/7 online platform & Telephone Support - with App to access services and for health and wellbeing information o Management Information, Reporting & Insight o Continuous Improvement & Innovations NOTE: The number of employees utilising the service may vary, depending upon how the business develops. As such, the future service must have the capability to be scalable and also be flexible at short notice. Renewal: Network Rail as the Authority is putting in place a national contract for the supply of an Employee Assistance Programme (EAP) and Critical Incident Response service. This contract Agreement will be for a period of 4 years from 31st July 2021 to 30th July 2025 (this 4 year term is inclusive of an option to extend by up to 1 year). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/000620-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jan 2021 | | Submission deadline | 9 Feb 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | 4 Years | ## Values | Field | Value | | --- | --- | | Tender value | £2,946,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NETWORK RAIL INFRASTRUCTURE LTD | | Locality | LONDON | | Post town | North West London | | Postcode | NW1 2DN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Regent's Park | | Westminster constituency | Holborn and St Pancras | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85000000 - Health and social work services - 85100000 - Health services - 85300000 - Social work and related services - 98300000 - Miscellaneous services ## Release History - 12 Jan 2021 at 23:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000620-2021 ## Notice URLs - http://www.networkrail.co.uk - https://networkrail.bravosolution.co.uk - https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=49772 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0289c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0289c0.json.