---
title: "564 - Customer Relationship Management System (CRM)"
ocid: "ocds-h6vhtk-028ab4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ab4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ab4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ab4.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ASTON UNIVERSITY"
published: "2021-01-15"
---

# 564 - Customer Relationship Management System (CRM)

Buyer: ASTON UNIVERSITY  
Current stage: Tender  
OCID: ocds-h6vhtk-028ab4

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## Summary

Aston University is currently conducting a tender for a project titled "564 - Customer Relationship Management System (CRM)", aimed at deploying a cloud-based CRM system using Microsoft Dynamics to manage interactions with key stakeholders. This procurement falls under the services category, specifically software-related services, with a planned contract period of 1080 days. The tender is at the active stage of the procurement process, with submissions due by 29 January 2021. Bidders must ensure compliance with the requirements outlined in the tender documents and submit their proposals electronically.

This tender represents a significant opportunity for businesses specialising in software development and consultancy, particularly those experienced in implementing Microsoft Dynamics solutions within the higher education sector. Suitable candidates should possess a strong track record in complex transformation projects, an understanding of the higher education ecosystem, and the ability to collaborate effectively with internal teams. This project allows potential contractors to demonstrate their expertise while helping Aston University enhance its customer relationship management capabilities.

## Notice

Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics. The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.

### Lot Information

Lot 1

The supplier must: * Be a recognised Microsoft Dynamics 365 Gold Partner. * Have demonstrable enterprise wide XRM system implementation experience. * Have demonstrable HE sector experience. * Have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer'. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope). * Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems * Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource. * Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.

Renewal: As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000862-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2021 |
| Submission deadline | 29 Jan 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTON UNIVERSITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 7ET |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG31 Birmingham |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212333 - Contact management software development services
- 72212445 - Customer Relation Management software development services
- 72212781 - System management software development services
- 72212982 - Configuration management software development services
- 72212983 - Development software development services
- 72230000 - Custom software development services
- 72260000 - Software-related services

## Release History

- 15 Jan 2021 at 12:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000862-2021

## Notice URLs

- http://www.aston.ac.uk
- https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545
- https://ted.europa.eu/udl?uri=TED:NOTICE:600240-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ab4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028ab4.json.