---
title: "ISHA-Out of Hours Call Centre"
ocid: "ocds-h6vhtk-028b92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028b92"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028b92.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028b92.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION"
published: "2021-05-26"
---

# ISHA-Out of Hours Call Centre

Buyer: ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-028b92

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## Summary

The Islington and Shoreditch Housing Association is seeking providers for its "ISHA-Out of Hours Call Centre" contract, which falls under the services industry category, specifically focused on call centre operations. This procurement process is currently in the award stage, with the value of the contract set at £250,000. The contract is expected to commence in July 2021 and will initially run for three years, with the possibility of extensions available based on performance reviews, potentially lasting up to five years in total. Bids for this call centre contract were submitted electronically, with the deadline for submissions having passed on 22nd February 2021.

This tender offers substantial opportunities for businesses specialising in call centre services, particularly those equipped to handle out-of-hours support logistics. Companies that excel in maximising service quality while maintaining competitive pricing will be well-positioned to participate in future phases or similar offerings from ISHA. Given the contract criteria, businesses with robust operational frameworks and experience in residential property management services may find themselves at an advantage in the competitive bidding landscape.

## Notice

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

### Lot Information

Lot 1

The contract is for the delivery of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021, and subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

Options: Overflow call handling and ad-hoc call handling during working hours.

Renewal: It is intended that the contract will run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011677-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2021 |
| Submission deadline | 22 Feb 2021 |
| Future notice date | Not specified |
| Award date | 11 May 2021 |
| Contract period | 30 Jun 2021 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | North London |
| Postcode | N4 2DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Finsbury Park |
| Westminster constituency | Islington North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 26 May 2021 at 07:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011677-2021
- 19 Jan 2021 at 15:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001084-2021

## Notice URLs

- http://www.mytenders.co.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.isha.co.uk/
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA12961

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028b92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028b92.json.