--- title: "Driver Quality Monitoring" ocid: "ocds-h6vhtk-028cae" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028cae" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028cae.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028cae.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "TRANSPORT FOR LONDON" published: "2021-01-22" --- # Driver Quality Monitoring Buyer: TRANSPORT FOR LONDON Current stage: Planning OCID: ocds-h6vhtk-028cae [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028cae) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028cae.json) ## Summary The procurement process involves Transport for London (TfL) planning a tender for "Driver Quality Monitoring" services within the transport services industry. The tender, identified as DN519316, is currently in the planning stage and is aimed at assessing driver performance across London’s bus network. The deadline for submissions is set for 5 February 2021. This initiative includes approximately 7,700 assessments across 540 routes serviced by ten bus operators, with assessments being conducted at various times, including nights and weekends. TfL aims to enhance driving standards in compliance with the Crime and Disorder Act 2008. This tender presents significant opportunities for businesses specialising in transportation assessment, data management, and quality assurance services. Companies engaged in market research, monitoring and control services, project management consultancy, and driver training will find this tender particularly relevant. As one supplier will be selected to provide comprehensive DQM services, businesses equipped to handle rigorous assessments and data reporting systems could greatly benefit from participating in this tender process. ## Notice TfL is undertaking an Early Market Engagement exercise via the publication of a Market Sounding Questionnaire (MSQ) to gauge interest in the marketplace for suppliers to participate in a tender for Drive Quality Monitoring. TfL funds Driver Quality Monitoring (DQM) to ensure and promote safe bus driving through an independent, objective assessment of driving standards. The Crime and Disorder Act 2008 places a duty on all authorities to do all they reasonably can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour therefore helping to satisfy TfL's duty under the Crime and Disorder Act. DQM involves assessors covertly boarding a bus while in service and scoring the driver's performance in a comprehensive list of categories. The categories include braking, acceleration, steering, respect for traffic signals and a range of safety-related issues. DQM indicates any aspects of a driver's behaviour which falls short of expectations; it also allows for the recognition of drivers who meet those expectations. After each assessment, the assessor produces a report which is made available online for garage managers to discuss with the driver. TfL and the bus companies also use DQM to monitor trends by route, garage and operator across the network. The current contract requires around 7,700 assessments to be carried out across 540 routes covering the services provided by 10 bus operator companies. Some of the assessments will be carried out at night, in early mornings or late evenings, and at weekends. The rota for assessors is based on bus routes, not on particular drivers. The requirement is for one supplier to provide DQM across the London bus network. The successful supplier will be required to carry out assessments and provide a data management system and website to provide access to assessments and summary reports. The specification from the previous DQM procurement is being shared to ensure suppliers can submit an informed response. TfL reserves the right to change any information in the specification prior to commencement of the procurement process. The previous specification and the MSQ can be accessed via ProContract at the below URL, where interested suppliers should also register their interest. The MSQ will seek views on a number of aspects including performance management, risks and opportunities as well as gauging the general level of interest in this opportunity. If you have any questions regarding this PIN please contact us via the portal. https://procontract.due-north.com/Procurer/Advert/View?advertId=92d13391-975c-eb11-8106-005056b64545&fromAdvertEvent=True ### Lot Information Lot 1 TfL is undertaking an Early Market Engagement exercise via the publication of a Market Sounding Questionnaire (MSQ) to gauge interest in the marketplace for suppliers to participate in a tender for Drive Quality Monitoring. TfL funds Driver Quality Monitoring (DQM) to ensure and promote safe bus driving through an independent, objective assessment of driving standards. The Crime and Disorder Act 2008 places a duty on all authorities to do all they reasonably can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour therefore helping to satisfy TfL's duty under the Crime and Disorder Act. DQM involves assessors covertly boarding a bus while in service and scoring the driver's performance in a comprehensive list of categories. The categories include braking, acceleration, steering, respect for traffic signals and a range of safety-related issues. DQM indicates any aspects of a driver's behaviour which falls short of expectations; it also allows for the recognition of drivers who meet those expectations. After each assessment, the assessor produces a report which is made available online for garage managers to discuss with the driver. TfL and the bus companies also use DQM to monitor trends by route, garage and operator across the network. The current contract requires around 7,700 assessments to be carried out across 540 routes covering the services provided by 10 bus operator companies. Some of the assessments will be carried out at night, in early mornings or late evenings, and at weekends. The rota for assessors is based on bus routes, not on particular drivers. The requirement is for one supplier to provide DQM across the London bus network. The successful supplier will be required to carry out assessments and provide a data management system and website to provide access to assessments and summary reports. The specification from the previous DQM procurement is being shared to ensure suppliers can submit an informed response. TfL reserves the right to change any information in the specification prior to commencement of the procurement process. The previous specification and the MSQ can be accessed via ProContract at the below URL, where interested suppliers should also register their interest. The MSQ will seek views on a number of aspects including performance management, risks and opportunities as well as gauging the general level of interest in this opportunity. If you have any questions regarding this PIN please contact us via the portal. https://procontract.due-north.com/Procurer/Advert/View?advertId=92d13391-975c-eb11-8106-005056b64545&fromAdvertEvent=True ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001368-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Jan 2021 | | Submission deadline | 5 Feb 2021 | | Future notice date | 2 Sep 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | TLI London | ## CPV Codes ### Divisions - 34 - Transport equipment and auxiliary products to transportation - 63 - Supporting and auxiliary transport services; travel agencies services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services - 98 - Other community, social and personal services ### Codes - 34100000 - Motor vehicles - 63000000 - Supporting and auxiliary transport services; travel agencies services - 71700000 - Monitoring and control services - 72224000 - Project management consultancy services - 72225000 - System quality assurance assessment and review services - 79310000 - Market research services - 79311000 - Survey services - 79342000 - Marketing services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey - 80000000 - Education and training services - 98000000 - Other community, social and personal services ## Release History - 22 Jan 2021 at 16:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001368-2021 ## Notice URLs - https://procontract.due-north.com/Procurer/Advert/View?advertId=92d13391-975c-eb11-8106-005056b64545&fromAdvertEvent=True - https://tfl.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028cae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028cae.json.