---
title: "British Council MENA Contact Centre Hosting Solution"
ocid: "ocds-h6vhtk-028ed6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ed6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ed6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ed6.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BRITISH COUNCIL"
published: "2021-01-31"
---

# British Council MENA Contact Centre Hosting Solution

Buyer: BRITISH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-028ed6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ed6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028ed6.json)

## Summary

The British Council is currently seeking a supplier for their "British Council MENA Contact Centre Hosting Solution" tender, classified under the call centre services industry category. This procurement is taking place in Cairo, Egypt, and is at the active tender stage, with the submission deadline set for 2nd March 2021. The contract period is slated to commence on 22nd April 2021 and will extend until 21st April 2024, with an option for up to two additional years, subject to mutual agreement. Interested parties should submit their bids in written form; the opening date for bids is the same as the submission deadline.

This tender presents significant opportunities for businesses specialising in call centre services, technology infrastructure, and security solutions. Companies that can provide adequate space, technology, and data protection compliant with British Council standards will be well-positioned to compete. By addressing the requirements to operate a regional contact centre that accommodates between 40 to over 100 employees, businesses can potentially tap into a lucrative contract that supports operations across multiple countries within the Middle East and North Africa region.

## Notice

The primary objective of this requirement is to find a suitable supplier that can provide appropriate Space, technology, infrastructure, security and data protection according to the British Council standards and accommodates a minimum of 40 employees and up to 100 employees or more for running the Regional Contact Centre for the British Council in Egypt and planned to service other countries within the region/globally through various

### Lot Information

Lot 1

The primary objective of this requirement is to find a suitable supplier that can provide appropriate Space, technology, infrastructure, security and data protection according to the British Council standards and accommodates a minimum of 40 employees and up to 100 employees or more for running the Regional Contact Centre for the British Council in Egypt and planned to service other countries within the region/globally through various

Renewal: option for extension for up to two additional years with 12-months each after mutual consent from both parties

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001920-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2021 |
| Submission deadline | 2 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Apr 2021 - 21 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Locality | CAIRO |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 31 Jan 2021 at 19:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001920-2021

## Notice URLs

- http://www.britishcouncil.org
- https://in-tendhost.co.uk/britishcouncil

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ed6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028ed6.json.