---
title: "British Council MENA Contact Centre Hosting Solution"
ocid: "ocds-h6vhtk-028ed7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ed7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ed7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ed7.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BRITISH COUNCIL MENA CONTACT CENTRE HOSTING SOLUTION"
published: "2021-01-31"
---

# British Council MENA Contact Centre Hosting Solution

Buyer: BRITISH COUNCIL MENA CONTACT CENTRE HOSTING SOLUTION  
Current stage: Tender  
OCID: ocds-h6vhtk-028ed7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028ed7.json)

## Summary

The British Council is seeking a qualified supplier for the "British Council MENA Contact Centre Hosting Solution" tender, classified under the services category, specifically in the call centre industry. Located in Cairo, Egypt, this procurement process is currently in the Tender stage with an end date for bid submissions set for 2nd March 2021. The contract is expected to commence on 22nd April 2021 and will last until 21st April 2024, with potential for a two-year extension following mutual agreement. Interested parties must take note of the bid validity period, which ends on 31st May 2021, and submission must be made in writing, adhering to the British Council's standards for space, technology, infrastructure, security, and data protection.

This opportunity presents a significant growth potential for businesses specialising in contact centre solutions and related services, particularly those equipped to support infrastructure and technology requirements for a sizeable operation. Companies capable of delivering comprehensive support for up to 100 employees, along with robust data protection and security measures, would be well-suited to compete for this contract. Engaging with the British Council not only expands business networks but could also lead to further projects within the region and globally, given the remit of the British Council's operations.

## Notice

The primary objective of this requirement is to find a suitable supplier that can provide appropriate Space, technology, infrastructure, security and data protection according to the British Council standards and accommodates a minimum of 40 employees and up to 100 employees or more for running the Regional Contact Centre for the British Council in Egypt and planned to service other countries within the region/globally through various

### Lot Information

Lot 1

The primary objective of this requirement is to find a suitable supplier that can provide appropriate Space, technology, infrastructure, security and data protection according to the British Council standards and accommodates a minimum of 40 employees and up to 100 employees or more for running the Regional Contact Centre for the British Council in Egypt and planned to service other countries within the region/globally through various

Renewal: option for extension for up to two additional years with 12-months each after mutual consent from both parties

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001921-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2021 |
| Submission deadline | 2 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Apr 2021 - 21 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL MENA CONTACT CENTRE HOSTING SOLUTION |
| Locality | CAIRO |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 31 Jan 2021 at 20:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001921-2021

## Notice URLs

- http://www.britishcouncil.org
- https://in-tendhost.co.uk/britishcouncil

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ed7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028ed7.json.