---
title: "Victim Satisfaction & Public User Surveys"
ocid: "ocds-h6vhtk-028ee3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ee3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ee3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028ee3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PCC NORTH WALES POLICE"
published: "2021-04-09"
---

# Victim Satisfaction & Public User Surveys

Buyer: PCC NORTH WALES POLICE  
Current stage: Award  
OCID: ocds-h6vhtk-028ee3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ee3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028ee3.json)

## Summary

The procurement process titled "Victim Satisfaction & Public User Surveys" has been initiated by the PCC North Wales Police, with the aim of selecting a supplier to provide a fully bilingual service for conducting customer satisfaction surveys. This tender falls under the services industry category, specifically classified as "Customer satisfaction survey" (CPV: 79342311). The procurement method is an open procedure, with the tender period concluding on 1 March 2021, while the contract value amounts to £388,000. The contract is expected to run from 30 April 2021 to 28 April 2023, and it will be located in Colwyn Bay, North Wales.

This tender presents growth opportunities primarily for businesses skilled in providing survey services, particularly those experienced in bilingual engagements involving Welsh and English. Companies capable of delivering high-quality method statements and competitive pricing will be well-positioned to secure this contract. Suppliers with expertise in public service survey methodologies or those who can demonstrate a proven track record of conducting similar surveys will find this opportunity particularly appealing.

## Notice

North Wales Police together with the Police and Crime Commissioner (PCC) are seeking a suitable supplier to provide a Fully Bilingual Service (Welsh & English) to undertake all of their surveys.

### Lot Information

Lot 1

North Wales Police together with the Police and Crime Commissioner (PCC) are seeking a suitable supplier to provide a Fully Bilingual Service (Welsh & English) to undertake all of their surveys. Additional information: Option to extend +1+1+1 years if the both parties are in agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007348-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2021 |
| Submission deadline | 1 Mar 2021 |
| Future notice date | Not specified |
| Award date | 23 Mar 2021 |
| Contract period | 29 Apr 2021 - 28 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £388,000 |
| Lots value | £388,000 |
| Awards value | Not specified |
| Contracts value | £388,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PCC NORTH WALES POLICE |
| Locality | COLWYN BAY, NORTH WALES |
| Post town | Llandudno |
| Postcode | LL29 8AW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Glyn |
| Westminster constituency | Clwyd North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311210 - Telephone survey services
- 79342311 - Customer satisfaction survey

## Release History

- 9 Apr 2021 at 08:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007348-2021
- 1 Feb 2021 at 11:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001933-2021

## Notice URLs

- http://www.north-wales.police.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36359&B=BLUELIGHT
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028ee3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028ee3.json.