---
title: "BTA1302 - CRM"
ocid: "ocds-h6vhtk-028f55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028f55"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028f55.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028f55.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2021-02-02"
---

# BTA1302 - CRM

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-028f55

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028f55)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028f55.json)

## Summary

The British Tourist Authority is seeking proposals for the provision of organisation-wide Customer Relationship Management (CRM) software through an open procurement process titled "BTA1302 - CRM." This contract falls under the IT services industry category and is based in London, UK. The procurement is currently at the award stage, with the contract being active as of 9th December 2020, and a total contract value of £500,000. There were 27 bids submitted for this tender.

This contracting opportunity presents a significant potential for businesses engaged in IT services, particularly those specialising in software development and consulting. Companies capable of delivering quality CRM solutions would find this tender particularly suitable. The open nature of this procurement process allows a range of suppliers, including small and medium-sized enterprises (SMEs), to compete effectively for the chance to collaborate with a prestigious public organisation like the British Tourist Authority.

## Notice

For the provision of a organisation wide Customer Relationship Management software.

### Lot Information

Lot 1

For the provision of a organisation wide Customer Relationship Management software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002047-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Dec 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHTWIRE TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Feb 2021 at 12:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002047-2021

## Notice URLs

- http://www.VISITENGLAND.COM
- http://www.visitbritain.org
- https://ted.europa.eu/udl?uri=TED:NOTICE:325227-2020:TEXT:EN:HTML
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=566114735

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028f55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028f55.json.