---
title: "Out of Hours Call Handling Contract 2021"
ocid: "ocds-h6vhtk-028f83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028f83"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-028f83.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-028f83.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NETWORK HOMES"
published: "2021-06-15"
---

# Out of Hours Call Handling Contract 2021

Buyer: NETWORK HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-028f83

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028f83)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-028f83.json)

## Summary

The procurement process is initiated by Network Homes for the "Out of Hours Call Handling Contract 2021" in the services industry, specifically focusing on call centre operations. Located in London, the tender is currently in the active stage and was signed on 7th May 2021, with an awarded contract value of £275,000. The contract spans three years, with an option for annual renewal for an additional two years, contingent upon performance reviews. Submissions were accepted until 9th March 2021, following an open procurement method outlined in the contract details.

This tender presents a lucrative opportunity for businesses specializing in call centre services, particularly those that can provide effective out-of-hours support. Small to medium enterprises (SMEs) might find this procurement appealing, as Network Homes has indicated the suitability of this contract for such operators. With an emphasis on high-quality service delivery, businesses experienced in managing call centre operations and capable of meeting performance standards are encouraged to participate in future tenders with Network Homes, which has ambitious plans for housing development and service provision in London and the surrounding areas.

## Notice

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)

### Lot Information

Lot 1

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews) Additional information: https://www.delta-esourcing.com/respond/cj7xg6z9m7

Renewal: not provided

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013518-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2021 |
| Submission deadline | 9 Mar 2021 |
| Future notice date | Not specified |
| Award date | 6 May 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £275,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | LONDON |
| Post town | Harrow |
| Postcode | HA9 0HP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 Jun 2021 at 15:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013518-2021
- 2 Feb 2021 at 18:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002093-2021

## Notice URLs

- https://www.delta-esourcing.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=602182401
- https://www.delta-esourcing.com/respond/cj7xg6z9m7
- https://www.delta-esourcing.com/tenders/uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-028f83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-028f83.json.