---
title: "Provision of an out of hours repair call handling service"
ocid: "ocds-h6vhtk-02902f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02902f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02902f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02902f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POBL GROUP LTD"
published: "2021-08-24"
---

# Provision of an out of hours repair call handling service

Buyer: POBL GROUP LTD  
Current stage: Award  
OCID: ocds-h6vhtk-02902f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02902f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02902f.json)

## Summary

The procurement process led by Pobl Group Ltd involves the provision of an out-of-hours repair call handling service primarily for emergency situations, anticipated to handle around 10,000 calls annually. This tender is currently regarded as active and falls under the services category with a specific focus on call centre operations (CPV code: 79512000). The procurement method utilised is an open procedure, and updates to key dates have extended the submission deadline to 25th March 2021.

This tender presents significant opportunities for businesses involved in customer service, particularly those with experience in call handling and emergency response. Firms that specialise in call centre operations, add value through quality customer interaction, and can cater to the specific needs of emergency services would be well-positioned to compete effectively. The contract period also allows for potential extensions, making this an attractive opportunity for companies looking to establish long-term partnerships in the public sector.

## Notice

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

### Lot Information

Lot 1

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Renewal: Option to extend for up to a period of two x one year periods or part thereof (1+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020826-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2021 |
| Submission deadline | 18 Mar 2021 |
| Future notice date | Not specified |
| Award date | 25 Jul 2021 |
| Contract period | Not specified |
| Recurrence | end of contract period |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £148,991 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POBL GROUP LTD |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA7 9EQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Llansamlet |
| Westminster constituency | Neath and Swansea East |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LLESIANT DELTA WELLBEING |

## CPV Codes

### Divisions

- 70 - Real estate services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 70333000 - Housing services
- 79342300 - Customer services
- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 24 Aug 2021 at 13:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020826-2021
- 27 Jul 2021 at 17:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002248-2021
- 16 Mar 2021 at 12:24 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005287-2021

## Notice URLs

- http://poblgroup.co.uk
- https://etenderwales.bravosolution.co.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0512

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02902f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02902f.json.