---
title: "Assisted Services hub"
ocid: "ocds-h6vhtk-02935b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02935b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02935b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02935b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CAPITALESOURCING"
published: "2021-02-15"
---

# Assisted Services hub

Buyer: CAPITALESOURCING  
Current stage: Planning  
OCID: ocds-h6vhtk-02935b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02935b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02935b.json)

## Summary

The Westminster City Council is initiating a procurement process for the "Assisted Services Hub," a contract valued at £2,000,000 aimed at enhancing customer services through integrated technology solutions. This procurement falls within the IT services industry, specifically consulting and software development, and is currently in the planning stage. Interested parties should note the future notice date set for 4th May 2021, indicating that further details will be made available on this date. The project envisions a multi-channel approach to customer engagement, utilising existing technologies already in use by the Council.

This tender presents significant growth opportunities for businesses specialising in IT consulting and customer service technologies, particularly those capable of delivering innovative solutions that combine both personnel and technology. Companies with experience in network services, telecommunications, and information systems would be particularly well-placed to compete for this contract, as the Council is looking to incorporate these services into its new assisted services hub model. Engaging in this early market consultation could also enhance businesses' chances of aligning their offerings with the Council’s objectives and requirements.

## Notice

WCC intends to award a contract for the provision of a range of customer services and associated technology in 2021. It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer's ability to self-serve. The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set out in the 'Technology' section below to deliver the service. Reference: itt_WCC_14086 Assisted Services hub

### Lot Information

Lot 1

Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people. The scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003060-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | 3 May 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6PQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32400000 - Networks
- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 64210000 - Telephone and data transmission services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Feb 2021 at 22:56 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003060-2021

## Notice URLs

- https://www.capitalesourcing.com/web/login.shtml
- https://www.westminster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02935b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02935b.json.