--- title: "Framework Agreement for the Provision of Translation and Transcription Services" ocid: "ocds-h6vhtk-0293ef" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0293ef" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0293ef.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0293ef.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS LIVERPOOL CLINICAL COMMISSIONING GROUP" published: "2021-10-08" --- # Framework Agreement for the Provision of Translation and Transcription Services Buyer: NHS LIVERPOOL CLINICAL COMMISSIONING GROUP Current stage: Tender OCID: ocds-h6vhtk-0293ef [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0293ef) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0293ef.json) ## Summary The NHS Liverpool Clinical Commissioning Group is currently seeking bids for a Framework Agreement to provide Translation and Transcription Services, with a total estimated value of £750,000. This tender falls under the 'services' category, specifically focusing on 'Interpretation services'. The procurement is in the active tender stage, set to close on 15 November 2021. This opportunity is open to suppliers based in Liverpool and the wider Merseyside region, with services intended for various NHS providers and local government agencies. This Framework Agreement offers significant opportunities for businesses specialising in translation, transcription, and interpretation services, particularly those equipped to create accessible information for individuals with learning disabilities or visual impairments. Companies with expertise in producing materials in multiple formats, such as Easy Read documents, Braille, and audio resources, may find this tender particularly suited to their capabilities. Engaging with this contract can lead to sustained partnerships across public healthcare entities in the region, promoting growth and enhancing service delivery within the community. ## Notice NHS Liverpool Clinical Commissioning Group is establishing single supplier Framework Agreement for the provision of Translation, Interpretation and Transcription service across four procurement Lots. The Framework Agreements and Call Off Agreements made under them will provide services to healthcare providers across the Liverpool, wider Merseyside and Cheshire health and care system. The Lots subject to this Contract Notice were previously advertised under publication 2021/S 000-003208 where no Framework Agreements were awarded for those Lots. ### Lot Information Translation of English into Community languages The provision of high quality translation services from English in to community languages including:- Translation of written material to be translated from one language to another as text; Transcription of audio files, tapes/discs and other electronic media into written and/or electronic text documents in the same or different languages; Maintenance of, and providing access for Contracting Authorities, to an online library of translated materials produced in relation to this contract. Call off contracts awarded under the framework will provide services to: NHS providers in primary care, secondary and tertiary care, mental health and community care, NHS commissioners and local government. Renewal: The Lot 1A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025. Creation of Information for People with Learning Disabilities - Merseyside The services will include conversion of information provided by the Contracting Authorities into high quality information in formats accessible to people with Learning Disabilities. This will include:- Creating Easy Read documents from written material; Creating audio/videos or other appropriate communication resources where appropriate to meet objectives; Advising and liaising with Contracting Authorities on the most appropriate approach to conveying the necessary information to people in alternative formats. Maintaining and providing access to Contracting Authorities, an online library of Easy Read and other accessible materials produced for the contract. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government. Renewal: The Lot 2A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025 Transcription Services for Blind and Visually Impaired People - Merseyside The service will include the provision of high quality information in accessible formats for blind and partially sighted people, and people with dual sensory loss including (but not limited to):- Transcribe or arrange for material to be transcribed from English into Braille providing paper copies as required; Creation of audio files, tapes and other electronic media from written and/or electronic text documents in English (eg MP3, DAISY) Creation of electronic documents that are accessible for screen magnification/readers from written and/or electronic text documents in English Creation of documents in modified print / large print / in electronic formats to meet accessibility needs from written and/or electronic text documents in English Maintaining and providing access to Contracting Authorities an online library of relevant materials produced for this contract. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government Renewal: The Lot 3A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025 Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demand The purpose of this service is to provide high quality interpretation and sight translation services in healthcare. Services are required via the following means of delivery:- Face to Face Telephone 2 and 3 way video-booked and on demand The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government. Renewal: The Lot 4A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025. Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL video The service will provide high quality D/deaf and Deafblind interpretation and translation services in healthcare including British Sign Language (BSL) interpreters, sign supported English (SSE) interpreters, deaf blind interpreters, translation of written English into BSL videos, note-takers, electronic note takers, lipspeakers, deaf interpreters, speech to text reporters and other country sign language interpreters (e.g. American Sign Language) on occasion. The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week. Interpreter services are required via the following means of delivery:- Face to face in person 2 & 3 way video booked and on-demand Speech to text Translation of written English into BSL video. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government. Renewal: The Lot 5A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025. Translation of English into Community languages The provision of high quality translation services from English in to community languages including:- Translation of written material to be translated from one language to another as text; Transcription of audio files, tapes/discs and other electronic media into written and/or electronic text documents in the same or different languages; Maintenance of, and providing access for Contracting Authorities, to an online library of translated materials produced in relation to this contract. Call off contracts awarded under the framework will provide services to: NHS providers in primary care, secondary and tertiary care, mental health and community care, NHS commissioners and local government. Renewal: The Lot 1A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025. Creation of Information for People with Learning Disabilities - Cheshire The services will include conversion of information provided by the Contracting Authorities into high quality information in formats accessible to people with Learning Disabilities. This will include:- Creating Easy Read documents from written material; Creating audio/videos or other appropriate communication resources where appropriate to meet objectives; Advising and liaising with Contracting Authorities on the most appropriate approach to conveying the necessary information to people in alternative formats. Maintaining and providing access to Contracting Authorities, an online library of Easy Read and other accessible materials produced for the contract. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government. Renewal: The Lot 2B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025 Transcription Services for Blind and Visually Impaired People - Cheshire The service will include the provision of high quality information in accessible formats for blind and partially sighted people, and people with dual sensory loss including (but not limited to):- Transcribe or arrange for material to be transcribed from English into Braille providing paper copies as required; Creation of audio files, tapes and other electronic media from written and/or electronic text documents in English (eg MP3, DAISY) Creation of electronic documents that are accessible for screen magnification/readers from written and/or electronic text documents in English Creation of documents in modified print / large print / in electronic formats to meet accessibility needs from written and/or electronic text documents in English Maintaining and providing access to Contracting Authorities an online library of relevant materials produced for this contract. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government Renewal: The Lot 3B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025 Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demand The purpose of this service is to provide high quality interpretation and sight translation services in healthcare. Services are required via the following means of delivery:- Face to Face Telephone 2 and 3 way video-booked and on demand The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government. Renewal: The Lot 4B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025. Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL video The service will provide high quality D/deaf and Deafblind interpretation and translation services in healthcare including British Sign Language (BSL) interpreters, sign supported English (SSE) interpreters, deaf blind interpreters, translation of written English into BSL videos, note-takers, electronic note takers, lipspeakers, deaf interpreters, speech to text reporters and other country sign language interpreters (e.g. American Sign Language) on occasion. The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week. Interpreter services are required via the following means of delivery:- Face to face in person 2 & 3 way video booked and on-demand Speech to text Translation of written English into BSL video. Call off contracts awarded under the framework will provide services to: NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government. Renewal: The Lot 5B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/025272-2021 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Oct 2021 | | Submission deadline | 15 Nov 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £750,000 | | Lots value | £8,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS LIVERPOOL CLINICAL COMMISSIONING GROUP | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L1 2SA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre South | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD6 Cheshire, TLD7 Merseyside, TLD74 Wirral | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 32 - Radio, television, communication, telecommunication and related equipment - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 22100000 - Printed books, brochures and leaflets - 32321200 - Audio-visual equipment - 32321300 - Audio-visual materials - 79530000 - Translation services - 79540000 - Interpretation services ## Release History - 8 Oct 2021 at 17:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025272-2021 - 17 Feb 2021 at 16:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003208-2021 ## Notice URLs - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36140&B=NHSSBS - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=39990&B=NHSSBS - https://www.liverpoolccg.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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