---
title: "HPFT, HCT - Soft Facilities Management"
ocid: "ocds-h6vhtk-02940a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02940a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02940a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02940a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTFORDSHIRE PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST"
published: "2021-02-17"
---

# HPFT, HCT - Soft Facilities Management

Buyer: HERTFORDSHIRE PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-02940a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02940a.json)

## Summary

The Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust are jointly undertaking a procurement process to secure Soft Facilities Management services, recently awarded to MITIE FM Ltd. This initiative, classified under services for facilities management, aims to support diverse healthcare environments and commenced on 1st April 2021. The procurement was executed using a selective method (restricted procedure) with a combined contract value of £35,000,000. With the contract stage marked as 'active', it is essential for interested parties to note that the formal completion of this tender process has been documented with a signing date of 4th February 2021.

This procurement offers significant opportunities for businesses specialising in facilities management, particularly those providing cleaning, linen and laundry services, portering, pest control, and helpdesk systems. Companies that can demonstrate a track record of delivering high-quality services in a healthcare context would be especially competitive for similar contracts in the future. Furthermore, the ability to work collaboratively with multiple stakeholders and adapt services based on specific property needs will be crucial for success in this sector, as well as achieving comprehensive service integration across all types of properties under the authorities' management.

## Notice

The Hertfordshire Partnership University NHS Foundation Trust (HPFT) and Hertfordshire Community NHS Trust (HCT) (the "Authorities") joined together in a collaborative procurement, to procure their soft FM services, to a mixed multi-site, multi stakeholder portfolio. The Authorities have a mix of inpatient, outpatient and administration areas making up their core service. The preferred bidder has (subject to certain Trust specific variances) been awarded two identical soft FM service contracts, one with HPFT and the other with HCT. Both contracts have a contract commencement date of 1st April 2021.

### Lot Information

Lot 1

The soft FM service provision is made up of the following sub-services: 1. Cleaning service; 2. Linen and laundry service; 3. Portering (including security); 4. Pest control; and 5. Helpdesk / CAFM system. The objectives of this procurement are as follows: 1. The provision of soft FM services which are supportive of, and enhance the diverse core services associated with the Authorities property portfolios; 2. Provision of a quality soft FM service which represents value for money without compromising on quality and service delivery; 3. A transparent service provision in terms of both task delivery and cost; 4. The provision of continuity of service, processes, systems and procedures across all properties; 5. A consistent service delivery across the Authorities diverse property portfolios; 6. A partnership approach with a soft FM service provider that delivers on service, and understands the explicit and implicit needs and values of the Authorities; 7. A collaborative approach to soft FM service delivery which interfaces with the Authorities other FM service providers; 8. A service provider and supply chain members that can effectively manage multi-site stakeholder expectations; and 9. The provision of a flexible service delivery model, that considers the potential change in property footprint scheduled throughout the duration of the contracts. The Authorities sought a Service Provider that is able to deliver the above objectives within a healthcare environment, embracing and working in partnership with both Trusts and their clients, so future aspirations can be exceeded. Furthermore, the Authorities sought a Service Provider that appreciates that expectations and priorities of the soft FM services are unique to each type of property, and thus shall adopt an approach that is property specific, proactive and responsive. The Authorities procured additional facilities management services (Hard Facilities Management and Catering) under separate tender processes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003235-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £35,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST |
| Additional buyers | HERTFORDSHIRE COMMUNITY NHS TRUST |
| Locality | HATFIELD |
| Post town | St Albans |
| Postcode | AL10 8YE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Peartree |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MITIE FM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993100 - Facilities management services

## Release History

- 17 Feb 2021 at 22:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003235-2021

## Notice URLs

- https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
- https://ted.europa.eu/udl?uri=TED:NOTICE:073721-2020:TEXT:EN:HTML
- https://www.hct.nhs.uk/
- https://www.hpft.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02940a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02940a.json.