--- title: "MEIC - Info, Assistance and Advice Service" ocid: "ocds-h6vhtk-02943a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02943a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02943a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02943a.json" source: "Find A Tender Service" current_stage: "Award" buyer: "WELSH GOVERNMENT" published: "2021-02-18" --- # MEIC - Info, Assistance and Advice Service Buyer: WELSH GOVERNMENT Current stage: Award OCID: ocds-h6vhtk-02943a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02943a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02943a.json) ## Summary The procurement process involves the Welsh Government tendering for the "MEIC - Info, Assistance and Advice Service," a critical service offering guidance and counselling to children and young people in Wales aged 0-25. Located in Cardiff, the procurement falls under the services category, specifically focusing on guidance and counselling services. This tender is currently in the Award stage and was signed on 3rd February 2021. The total contract value is £416,650, with services required to be delivered in both English and Welsh, operational seven days a week from 8 am to midnight. This tender presents significant growth opportunities for businesses specializing in bilingual counselling and helpline services, particularly those with experience in supporting young people or operating within the third sector. Companies capable of delivering effective outreach and support digitally or via telephone would be well-positioned to compete for future contracts, especially in light of the ongoing need for accessible services amid the impacts of the pandemic. ## Notice The service MEIC provides enables children and young people to get help quickly with any issues they may have / need to talk about. It is a leading pan-Wales resource to provide a helpline for children and young people (CYP) in Wales between the ages of 0-25 years. It functions 7 days a week from 8am and 12 midnight, providing information, advice and advocacy to children and young people. ### Lot Information Lot 1 The MEIC service has been in place since June 2010 as a pan Wales resource to provide a bi-lingual (English and Welsh) helpline service for children and young people in Wales between the ages of 0 - 25 years. This provision is available 7 days a week from 08 a.m. to midnight providing information, advice and advocacy to children and young people in Wales. The MEIC service provides children and young people to quickly access help and support with any issues. MEIC is a fully bilingual service which offers support on line, by phone and by text. Throughout the pandemic, this service has proven to be of even greater importance to provide support to young people who, due to the lockdown measures, have been unable to access their normal means of support and advice (e.g. via school, youth groups, access to peers, trusted adults and in some cases, family members). The full impact of the pandemic upon children and young people in Wales is yet to be determined, however, it is undoubtable that consistency of support will be required in the coming months. In addition it is important to ensure that the existing provision is appropriately evaluated to ensure that the next contract is developed to enable the service to respond to the demands generated as a result of the pandemic. ### Procurement Information To ensure that the next iteration of the bi-lingual MEIC service, it is important to understand the consequences of lockdown on children and young people, many of which are yet to be determined. It is appropriate, therefore, to ensure that sufficient time is available to assess this and ensure that the next contract specification ensures the provision of the right types of support, delivered in the most impactful way. To that end, it is deemed appropriate to continue with the current provision to ensure consistency of service to enable full evaluation and continuity of support at a time when children and young people in Wales need this support the most. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003283-2021 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Feb 2021 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 3 Feb 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £416,650 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WELSH GOVERNMENT | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF10 3NQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Cathays | | Westminster constituency | Cardiff South and Penarth | | Delivery location | TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PROMO CYMRU | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312300 - Guidance and counselling services ## Release History - 18 Feb 2021 at 14:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003283-2021 ## Notice URLs - http://gov.wales - https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=108158 - https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0007 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02943a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02943a.json.