---
title: "Market Research and Insight Services"
ocid: "ocds-h6vhtk-029457"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029457"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029457.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029457.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NETWORK RAIL INFRASTRUCTURE LTD"
published: "2021-02-18"
---

# Market Research and Insight Services

Buyer: NETWORK RAIL INFRASTRUCTURE LTD  
Current stage: Award  
OCID: ocds-h6vhtk-029457

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029457.json)

## Summary

Network Rail Infrastructure Ltd is seeking to award contracts for "Market Research and Insight Services" through a selective competitive procedure with negotiation. This procurement process encompasses various market research services, including qualitative and quantitative research, commercial market intelligence, and an online survey tool. The contract is classified under services in the market research sector, and all activities are to be conducted in the UK. Key activities for the contract were expected to commence after the award in February 2021, with individual contract values ranging from £240,000 to £7 million.

This tender presents significant opportunities for businesses specialising in market research, data analytics, and associated IT services. Enterprises that offer expertise in consumer behaviour analysis, employee engagement studies, or online survey tools would be particularly well-positioned to compete. Given the awards involve both small and large suppliers, SMEs focusing on innovative research methodologies or tech-driven insights have a promising chance to gain traction in this lucrative contract area, supporting Network Rail's commitment to informed decision-making and strategic planning.

## Notice

Network Rail identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally: - Quantitative and qualitative primary market research - Commercial market intelligence - Online survey tool

### Lot Information

Qualitative and Quantitative Primary Market Research

The lot includes but not limited to the following: * B2C/B2B/CX * Employee engagement * Communications development & evaluation * Brand reputation * Politicians * Journalists * Mystery shopping * Pedestrian counting * Behaviour change * Segmentation * Public health and safety

Commercial Market Intelligence

The lot includes but not limited to the following: * Trends and insight into retail buying behaviours of consumers o General retail consumer buying behaviours (national and global o Travel retail consumer buying behaviours (national and global o Customer experience - experiential activity * Customer profiling and segmentation * Thought leadership in the retail and commercial sphere * Turning information into actionable insights for daily decision-making and strategic planning

Online Tool

The lot includes but not limited to the following: * Requires bespoke registration and onboarding process * Quantitative panel and qualitative functions * Support service for users including but not limited to access support, building surveys, training support etc. * Unlimited users & surveys capability * Easy and intuitive to use for non-research specialists * Template questionnaires provided for different types of surveys * Ability to undertake targeted surveys * Supplier to provide training to users throughout contract including but not limited to usability training as required by Network Rail on an ad-hoc basis * Tools to be compatible across multiple systems and platforms including but not limited to Microsoft and Apple desktops, IOS and Android * Tool to meet highest security standards and GDPR compliant

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003312-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £12,040,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK RAIL INFRASTRUCTURE LTD |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | DJS RESEARCH; PRICEWATERHOUSECOOPERS; QUESTIONPRO; SAVANTA GROUP; STRATEGIC RESEARCH AND INSIGHT; YONDER CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services

## Release History

- 18 Feb 2021 at 22:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003312-2021

## Notice URLs

- http://www.networkrail.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:142847-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029457. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029457.json.