---
title: "Facilities Management for the Luton DART"
ocid: "ocds-h6vhtk-029467"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029467"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029467.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029467.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON LUTON AIRPORT LTD."
published: "2021-08-25"
---

# Facilities Management for the Luton DART

Buyer: LONDON LUTON AIRPORT LTD.  
Current stage: Award  
OCID: ocds-h6vhtk-029467

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## Summary

The London Luton Airport Ltd. is seeking a single provider for facilities management and passenger services for the Luton DART transit system through a competitive procedure with negotiation. This procurement is categorised under building and facilities management services and is part of a broader initiative aimed at promoting rail transport and carbon reduction. The procurement is currently in the active tender stage, with submissions due by 24th May 2021. The estimated value of this contract is £9 million, and the services are expected to start in early 2022.

This tender presents an excellent opportunity for businesses specialising in facilities management, customer service, and maintenance. Companies with experience in large-scale transport projects, particularly those that can demonstrate a commitment to customer care and collaboration with multiple stakeholders, will be well-suited to compete. The project not only supports London Luton Airport Ltd.'s growth ambitions but also aligns with environmental goals, making it attractive for firms that prioritise sustainability in their service delivery.

## Notice

Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maintenance of the system route infrastructure, passenger welfare and supporting LLAL in their passenger growth ambitions.

### Lot Information

Lot 1

This procurement relates to facilities management and passenger services for the new 2.1 km Luton DART automated passenger transit system between London Luton Airport Parkway railway station and London Luton Airport Central Terminal. The Luton DART is a key piece of transport infrastructure encouraging the modal shift of passengers to rail as part of the carbon reduction ambitions of LLAL. Services of the Luton DART are expected to be operational in early 2022. We are looking to procure a single facilities management provider of the following services: * customer facing/hospitality (meet, greet and passenger assistance) personnel (with responsibility for ticket enforcement) within the station premises of the Luton DART passenger transit system; * facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system; * civil structures inspection and maintenance for the system route infrastructure of the Luton DART passenger transit system. * leading on passenger welfare including, but not limited to, immediate first aid response, evacuation, emergency services and other delivery partners liaison including temporary or contingency arrangements e.g. bus replacement service is required and provided but DART station and customer service team support delivery; * customer experience generally, particularly with reference to supporting persons of reduced mobility; * support LLAL in the delivery of passenger growth ambitions through delivery of excellent customer service and delivery of transport industry liaison.

Options: The initial term of the agreement will be 6 years with the ability for LLAL to extend for up to 6 further years. The expectation is for the contract to be executed in September 2021. The exact dates will depend on the completion of construction and installation of both the civil works and the Luton DART transport system which are currently being delivered by others.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020934-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2021 |
| Submission deadline | 24 May 2021 |
| Future notice date | Not specified |
| Award date | 25 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000,000 |
| Lots value | £9,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LUTON AIRPORT LTD. |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU2 0LA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Vauxhall |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLH21 Luton |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 72514100 - Facilities management services involving computer operation
- 79342300 - Customer services
- 79342320 - Customer-care services
- 79993000 - Building and facilities management services
- 90600000 - Cleaning and sanitation services in urban or rural areas, and related services
- 90900000 - Cleaning and sanitation services

## Release History

- 25 Aug 2021 at 09:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020934-2021
- 19 Feb 2021 at 09:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003327-2021

## Notice URLs

- http://www.luton.gov.uk
- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029467. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029467.json.