---
title: "General Practice Patient Survey (GPPS)"
ocid: "ocds-h6vhtk-029483"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029483"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029483.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029483.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE NHS COMMISSIONING BOARD (OPERATING UNDER THE NAME OF NHS ENGLAND)"
published: "2021-09-09"
---

# General Practice Patient Survey (GPPS)

Buyer: THE NHS COMMISSIONING BOARD (OPERATING UNDER THE NAME OF NHS ENGLAND)  
Current stage: Award  
OCID: ocds-h6vhtk-029483

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## Summary

The NHS Commissioning Board, operating under the name of NHS England, has recently completed a tender process for the "General Practice Patient Survey (GPPS)", classified under the health services industry. The procurement was initiated on 19 February 2021 and was conducted through an open procedure. The main contract, valued at approximately £10.55 million, was awarded to Market and Opinion Research International Limited (trading as Ipsos MORI) on 16 August 2021. The survey aims to collect data from 2.2 million residents and assess experiences related to local primary care services including access and health inequalities, contributing to ongoing national trends that inform health policy-making.

This procurement presents substantial opportunities for businesses engaged in market research, polling, and health services. Companies specialising in survey methodologies, data analysis, and customer satisfaction studies would be particularly well-suited to compete. Furthermore, the emphasis on mixed-mode surveys and the demand for innovative solutions to encourage online participation opens avenues for technology firms and digital solution providers in the healthcare sector. As the survey continues annually, potential suppliers can look forward to recurring opportunities in a sector increasingly focused on data-driven healthcare improvements.

## Notice

The GP Patient Survey (GPPS) is an England-wide annual survey which has been running every year since 2007. It is sent to approximately 2.2 million people and asks about experiences of local primary care services including dentistry. Currently, the survey is 'mixed mode' and uses paper invitations and questionnaires with the option of completing the survey online (in the form of a link provided on a letter that individuals can type into their device and via SMS reminder messages).The survey currently provides data at national, Clinical Commissioning Group (CCG) and GP practice levels. It is used to understand performance at GP practice level as well as identifying emerging and ongoing national trends which feed into policy making. The GPPS is extensively used by NHS England and NHS Improvement (NHSEI), the Department of Health and Social Care (DHSC) and Care Quality Commission (CQC).

### Lot Information

Lot 1

The survey not only provides data on key priorities such as access to general practice, but also provides insight about a wide range of other areas including health inequalities at a population level, a key focus of the NHS Long Term plan. The survey is also a key asset at local level, providing robust and comparable insight to local organisations and health systems about the performance of general practice.Methodology* That the survey will continue to be run on a yearly basis at GP practice level.* That the survey's implementation will continue to be mixed mode - paper based and online. This is to minimise selection bias and ensure a key part of the population are not excluded. In addition, experiments in this area have found a drop-in response rate with increased online completion, which impacts on the ability to report robustly at GP Practice level.* The drive to increase online uptake will continue.Content* That the main focus of the survey will continue to be general practice but that the survey content reflects changing primary care contexts and policy priorities.Sampling* That the survey sampling criteria remains the same - those registered with a GP practice for at least six months, aged 16 and over.* That the survey sample will continue to be drawn from the Personal Demographic Service (PDS). Please note mobile telephone numbers and emails do not cover everyone in the sample (email approx. 25% and mobile telephone number 75%).* That the survey will continue to produce weighted data that are representative and comparable at GP practice level and that are also nationally representative.Data production* That the survey would be run to the existing timings including survey fieldwork January until early April and publication in July the same year.* That there would be the opportunity to report the survey based on other geographies such as STP and PCN.* The survey will require a certain sample size and/or confidence interval width at practice level which is defined in the ITT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022449-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2021 |
| Submission deadline | 5 Apr 2021 |
| Future notice date | Not specified |
| Award date | 15 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,074,697 |
| Lots value | £14,074,697 |
| Awards value | Not specified |
| Contracts value | £10,552,108 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NHS COMMISSIONING BOARD (OPERATING UNDER THE NAME OF NHS ENGLAND) |
| Locality | RUNCORN |
| Post town | Warrington |
| Postcode | WA7 2ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Halton Lea |
| Westminster constituency | Runcorn and Helsby |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARKET AND OPINION RESEARCH INTERNATIONAL LIMITED (TRADING AS IPSOS MORI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79320000 - Public-opinion polling services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
- 85100000 - Health services

## Release History

- 9 Sep 2021 at 16:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022449-2021
- 19 Feb 2021 at 13:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003355-2021

## Notice URLs

- http://health.atamis.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:445409-2020:TEXT:EN:HTML
- https://www.england.nhs.uk/
- https://www.gov.uk/courts-tribunals

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029483. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029483.json.