---
title: "ARP Field Services"
ocid: "ocds-h6vhtk-0294ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0294ed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0294ed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0294ed.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "AMBULANCE RADIO PROGRAMME"
published: "2024-08-05"
---

# ARP Field Services

Buyer: AMBULANCE RADIO PROGRAMME  
Current stage: Award  
OCID: ocds-h6vhtk-0294ed

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## Summary

The Ambulance Radio Programme (ARP) on behalf of the Secretary of State for Health and Social Care is in the process of procuring a supplier to deliver comprehensive field support, logistics, and vehicle hardware installation services. This procurement, categorised under 'services' with the CPV code 51611100 for Hardware installation services, aims to serve ambulance services across Great Britain, including the English Ambulance Trusts, Welsh Ambulance Service, Scottish Ambulance Service, Fire and Rescue Services, and Police Services. Currently, at the tender stage, the contracting authority is seeking responses to a competitive procedure with negotiation, having recently updated the contract value to £536,253.06 as of 5th August 2024. Key delivery locations include the entire UK, and the procurement process is governed under the legal basis of CELEX 32014L0024.

This tender represents significant business growth potential for companies specialising in logistics and hardware installation services, particularly those with experience in working with emergency services. Organisations that boast a skilled workforce capable of fault finding, equipment installation, and logistics management will find themselves well-suited to compete. Additionally, opportunities exist for subcontracting, as the procurement necessitates a diverse range of services from order fulfilment to the management of spares and returns. Businesses aligned with high-quality service standards—evaluated with a 70/30 quality-to-price ratio—will find this tender particularly advantageous.

## Notice

The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to provide suitable field support, logistics and vehicle installation services for vehicle hardware for use in vehicles such as ambulances by service recipients, including the English Ambulance Trusts and potentially also other service recipients, such as the Welsh Ambulance Service
NHS Trust, the Scottish Ambulance Service and the Fire and Rescue Services and the Police Services in Great Britain if those bodies elect to participate in the procurement.

### Lot Information

Lot 1

The principal objective of the procurement is to provide suitable field support, logistics and vehicle installation services of hardware for use by service recipients in vehicles used by ambulance services, the police service and fire and rescue services across Great Britain.The field support service omprises:-- provision of appropriately skilled support personnel to work alongside the service recipients to providetechnical support, principally (but not exclusively) for the hardware implemented into vehicles.The principal activities of the support personnel are expected to be:-- fault finding and fixes;-- new equipment installs, de- and re-install and testing,-- auditing installed equipment,-- following relevant processes and notifying the Authority's service desk accordingly,-- following relevant trust processes, and-- maintaining close liaison with the relevant Ambulance Trust and the Authority's service team.A logistics service is required to support the installation and field support work described above. The logisticsservice has the following elements:-- order fulfilment,-- spares and returns management,-- spares storage, and-- disposal service.A separate vehicle installation service is required for the bulk roll-out of the new vehicle hardware as follows:.The vehicle hardware to be installed comprises:-- a 'Vehicle Router' -- a 'smart' mobile router suitable for use in a vehicle, capable of connecting to multiple mobile communications bearers (including the Emergency Service Network 'ESN') and providing various capabilities, connectivity and interface ports to support the Authority's National Mobilisation Application 'NMA'functionality, -- a 'Vehicle Tablet' -- a ruggedised touch screen tablet device suitable for running the NMA application (with small and large screen options), -- a 'Vehicle Dock' -- a dock suitable for securely mounting the Vehicle Tablet in the vehicle, and -- 'Accessories' -- associated hardware items such as antennas, wiring looms, connectors, external controls,audio microphones/loudspeakers, etc.Phases:In order to achieve the above, the procurement includes the following delivery phases:-- mobilisation: delivering planning workshops with the Authority and other Authority suppliers to develop and review the required service management design, field support resource plan, vehicle installation plan, logisticsservice design, including the reference vehicle installation design documentation, testing relevant support procedures documentation and initial installations prior to roll out of vehicle installations,-- transition: delivering vehicle installations, testing and acceptance, providing the field support services to service recipients and providing the supporting logistics services,-- steady state: provision of the above services business as usual with relevant updates, and-- future services: adding (at the Authority's discretion) any future services into the scope of this procurement.A key example is to allow for future installation of hardware provision/modifications and/or support work required in order to be able to support the ESN voice application, once details of this are established.Detailed information on the scope of the procurement is provided on the eTendering portal referred to in Section I.1) above.

Options: The Authority may extend the term of the agreement for up to 2 years (by way of 1 or more extension notices) by giving notice.The Authority will have the option to place orders under the agreement on behalf of service recipients, as detailed below and in the procurement documents. The Authority will have the option to place orders on behalf of:(a) the English Ambulance Trusts;(b) the Welsh Ambulance Service NHS Trust;(c) the Scottish Ambulance Service;(d) any body which is authorised under the National Health Service Act 2006 to provide goods and services for the purposes of the health service ('NHS Trusts');(e) the NHS bodies;(f) the law enforcement organisations set out in the list located at URL:https://www.police.uk/forces/ or anyreplacement or successor URL; and(g) the fire and rescue organisations set out in the list located at URL:http://www.nationalfirechiefs.org.uk/Fireand-Rescue -Services or any replacement or successor URL and any successor bodies thereto that perform anyof the functions previously performed by any of the foregoing bodies.'English Ambulance Trusts' are each of the following:(a) East of England Ambulance Service NHS Trust;(b) East Midlands Ambulance Service NHS Trust;(c) Isle of Wight NHS Trust;(d) London Ambulance Service NHS Trust;(e) North East Ambulance Service NHS Foundation Trust;(f) North West Ambulance Service NHS Trust;(g) South Central Ambulance Service NHS Foundation Trust;(h) South East Coast Ambulance Service NHS Foundation Trust;(i) South Western Ambulance Service NHS Foundation Trust;(j) West Midlands Ambulance Service University NHS Foundation Trust;(k) Yorkshire Ambulance Service NHS Trust. And any successor bodies thereto that perform any of the functions previously performed by any of the foregoing bodies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024476-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Oct 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £23,632,172 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMBULANCE RADIO PROGRAMME |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELENT TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51000000 - Installation services (except software)
- 51611100 - Hardware installation services

## Release History

- 5 Aug 2024 at 10:58 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024476-2024
- 22 Feb 2021 at 14:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003461-2021

## Notice URLs

- http://www.nationalfirechiefs.org.uk/Fireand-Rescue
- https://ted.europa.eu/udl?uri=TED:NOTICE:088830-2020:TEXT:EN:HTML
- https://ted.europa.eu/udl?uri=TED:NOTICE:134938-2021:HTML:EN:HTML&tabId=1&tabLang=en
- https://telent.com
- https://www.gov.uk/courts-tribunals
- https://www.gov.uk/government/organisations/department-of-health-and-social-care
- https://www.gov.uk/government/organisations/department-of-health-and-social-carens/department-of-health-and-social-care
- https://www.police.uk/forces/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0294ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0294ed.json.