---
title: "Contact Management Solution"
ocid: "ocds-h6vhtk-0295ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0295ac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0295ac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0295ac.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS"
published: "2022-04-28"
---

# Contact Management Solution

Buyer: POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS  
Current stage: Award  
OCID: ocds-h6vhtk-0295ac

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0295ac)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0295ac.json)

## Summary

The Police and Crime Commissioner for Dyfed-Powys is conducting a tender for a "Contact Management Solution" within the goods category, particularly focusing on command, control, and communication systems. The procurement process is currently in the active stage, with a total contract value of £25,200,000. Located in Carmarthen, the tender requires participants to submit their bids electronically by 26 March 2021. The process employs a competitive procedure with negotiation, aiming to enhance the effectiveness and resilience of IT services across Dyfed Powys, thereby ensuring efficient public safety operations.

This tender presents significant growth opportunities for businesses specialising in integrated communication systems and contact management solutions, particularly those that offer cloud-based technologies. Companies with expertise in multi-channel voice and digital communications, as well as providers of software development services related to contact management, would be well-suited to compete. Furthermore, suppliers should be prepared to deliver on community benefits and demonstrate capacity for sustainable practices, enhancing their appeal in the selection process.

## Notice

Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

### Lot Information

Lot 1

Competitive procedure with Negotiation

Renewal: 3 x 12 month periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010890-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2022 |
| Submission deadline | 26 Mar 2021 |
| Future notice date | Not specified |
| Award date | 30 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,580,851 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 2PF |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Llangunnor |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL1 West Wales and The Valleys, TLL24 Powys |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AIRWAVE SOLUTIONS.COM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32412000 - Communications network
- 32573000 - Communications control system
- 35711000 - Command, control, communication systems
- 35712000 - Tactical command, control and communication systems
- 72212333 - Contact management software development services

## Release History

- 28 Apr 2022 at 07:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010890-2022
- 24 Feb 2021 at 09:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003652-2021

## Notice URLs

- http://www.dyfed-powys.police.uk
- https://etenderwales.bravosolution.co.uk/web/login.shtml
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0385

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0295ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0295ac.json.