--- title: "University of St Andrews: Finance - Student Payment Services" ocid: "ocds-h6vhtk-0296d0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296d0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0296d0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0296d0.json" source: "Find A Tender Service" current_stage: "Award" buyer: "UNIVERSITY OF ST ANDREWS" published: "2021-09-15" --- # University of St Andrews: Finance - Student Payment Services Buyer: UNIVERSITY OF ST ANDREWS Current stage: Award OCID: ocds-h6vhtk-0296d0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296d0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0296d0.json) ## Summary The University of St Andrews is currently engaged in a tendering process titled "Finance - Student Payment Services". This procurement falls under the international payment transfer services category and is classified as a service. The procurement is in the active stage, with a tender end date of 31 March 2021. The processes are administered via the University’s eTendering System, and prospective suppliers are encouraged to register their interest through this platform. The location for the delivery of services is St Andrews, UK. This tender represents a significant opportunity for enterprises specialising in financial services and technology, particularly those offering international payment solutions. Businesses experienced with bank transfer systems and those that can provide flexible, user-friendly platforms for processing payments are well-suited to compete. Companies that can integrate diverse payment methods, including those popular in international markets like China, may have a competitive edge. The focus on enhancing efficiency and improving user experience makes this an attractive project for organisations looking to expand their market presence. ## Notice The University currently collects Visa and Mastercard accommodation and tuition fees via the WPM Education platform; this activity is specifically excluded from this tender process. However, there is a large value of payments by bank transfer that are received directly into the University bank account, which then requires manual posting and reconciling to the student account. The University also currently partners with a specialist provider for the collection of payments. The tender therefore consists of this and the above bank transfer activity, with a view to expanding the range of alternative payment methods, including such as China Union Pay, WeChat, Alipay, as well as standard international bank transfers. Note that accepting payments by card is not a requirement of this tender process but may be considered in the future. Current values and volumes can be found in Appendix 1 below. The main drivers behind this tender have been identified as process efficiency, performance improvement, improved utilisation of staff resources, improved staff satisfaction and improved student (customer) experience. The project team have identified their priorities as - Offers a range of international payment methods including bank transfer. Allow flexible payment options (value and frequency (instalments)). Is a GLOBAL system which is compatible with CHINA. - Direct interface into the student records system, SITS, and a full end to end payment process. The system should facilitate payments for tuition, accommodation and other. - Easy for ALL students to use. Web based system. Clear and transparent FX rates and charges. - Has an easy refund process (internally and externally), good reporting functionality and is a stable platform which is secure, scalable and can cope with demand. - System can be maintained locally with good customer support and a dedicated relationship manager. - Offers the best Value for Money (price) for St Andrews and its students. The new system must be able to collect payments for the following: - Tuition deposits, part payments (instalments) and full payments - Accommodation part payments (instalments) and full payments - Other fees - e.g., Summer courses for 16/17-year-olds ### Lot Information Lot 1 The University currently collects Visa and Mastercard accommodation and tuition fees via the WPM Education platform; this activity is specifically excluded from this tender process. However, there is a large value of payments by bank transfer that are received directly into the University bank account, which then requires manual posting and reconciling to the student account. The University also currently partners with a specialist provider for the collection of payments. The tender therefore consists of this and the above bank transfer activity, with a view to expanding the range of alternative payment methods, including such as China Union Pay, WeChat, Alipay, as well as standard international bank transfers. Note that accepting payments by card is not a requirement of this tender process but may be considered in the future. Current values and volumes can be found in Appendix 1 below. The main drivers behind this tender have been identified as process efficiency, performance improvement, improved utilisation of staff resources, improved staff satisfaction and improved student (customer) experience. The project team have identified their priorities as - Offers a range of international payment methods including bank transfer. Allow flexible payment options (value and frequency (instalments)). Is a GLOBAL system which is compatible with CHINA. - Direct interface into the student records system, SITS, and a full end to end payment process. The system should facilitate payments for tuition, accommodation and other. - Easy for ALL students to use. Web based system. Clear and transparent FX rates and charges. - Has an easy refund process (internally and externally), good reporting functionality and is a stable platform which is secure, scalable and can cope with demand. - System can be maintained locally with good customer support and a dedicated relationship manager. - Offers the best Value for Money (price) for St Andrews and its students. The new system must be able to collect payments for the following: - Tuition deposits, part payments (instalments) and full payments - Accommodation part payments (instalments) and full payments - Other fees - e.g., Summer courses for 16/17-year-olds The Appointee Service providers must be authorised to provide international payment services in the United Kingdom and be subject to regulation by the Financial Conduct Authority. Service providers must have an appropriate level of experience in providing student payment services on a scale similar to that of the University, for public bodies, and should provide such information as confidentiality will allow this to be demonstrated. Additional information: All tenders for the University of St Andrews are administered through our eTendering System (InTend).To Express an Interest please go to our tender website at https://intendhost.co.uk/universityofstandrews Please note that 'Notes of Interest' placed via PCS (Public Contracts Scotland) are not automatically accepted. Renewal: Provision for 2 x 12 month extensions. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/022948-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Sep 2021 | | Submission deadline | 31 Mar 2021 | | Future notice date | Not specified | | Award date | 30 Jun 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £1,454,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF ST ANDREWS | | Locality | GUARDBRIDGE | | Post town | Kirkcaldy | | Postcode | KY16 0US | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM01 Clackmannanshire and Fife | | Local authority | Fife | | Electoral ward | Tay Bridgehead | | Westminster constituency | North East Fife | | Delivery location | TLM72 Clackmannanshire and Fife | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WESTERN UNION BUSINESS SOLUTIONS | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66115000 - International payment transfer services ## Release History - 15 Sep 2021 at 14:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022948-2021 - 26 Feb 2021 at 16:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003944-2021 ## Notice URLs - http://www.st-andrews.ac.uk/procurement/ - https://in-tendhost.co.uk/universityofstandrews - https://intendhost.co.uk/universityofstandrews - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00111 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0296d0.json.