---
title: "Provision of Telephony Support and Maintenance"
ocid: "ocds-h6vhtk-0296ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296ed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0296ed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0296ed.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DVLA COMMERCIAL SERVICES DIRECTORATE"
published: "2021-02-27"
---

# Provision of Telephony Support and Maintenance

Buyer: DVLA COMMERCIAL SERVICES DIRECTORATE  
Current stage: Award  
OCID: ocds-h6vhtk-0296ed

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0296ed.json)

## Summary

The DVLA Commercial Services Directorate has awarded a contract for the "Provision of Telephony Support and Maintenance" valued at £5,028,000. This procurement falls within the information technology services category and is located in Swansea, UK. The procurement process was classified as limited, allowing for the award without a prior call for competition due to commercial justification related to COVID-19. The contract, which has been active since it was signed on 25 February 2021, is for a duration of one year.

This opportunity presents a significant prospect for businesses within the telecommunications and IT services sectors, particularly those specialising in telephony support and maintenance. Companies equipped to offer efficient and effective communication solutions will be well-positioned to compete in this tendering process. Given the context of the contract’s urgency stemming from the pandemic, businesses that can rapidly adapt to the specific needs of the DVLA will have a competitive advantage.

## Notice

The DVLA is looking to award a contract for it's support and maintenance Telephony Communication service. This is due to the impact of the Pandemic and delays in the process has led to the Agency having to extend its current arrangement. We are intending to award a contract for 1 year only.

### Lot Information

Lot 1

The DVLA is looking to award a contract for it's support and maintenance Telephony Communication service. This is due to the impact of the Pandemic and delays in the process has led to the Agency having to extend its current arrangement. We are intending to award a contract for 1 year only.

### Procurement Information

Commercial justification for awarding the contract based on Covid restrictions as outlined in Procurement Policy Note (PPN) 01/20 which sets out information and associated guidance on the public procurement regulations and responding to the current coronavirus, COVID-19, outbreak Regulation 72(1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003973-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,028,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA COMMERCIAL SERVICES DIRECTORATE |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL18 Swansea |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 27 Feb 2021 at 09:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003973-2021

## Notice URLs

- http://www.gov.uk
- https://dft.delta-esourcing.com/delta/viewNotice.html?noticeId=573997684

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0296ed.json.