--- title: "Ferry Booking and Ticketing Software" ocid: "ocds-h6vhtk-0296fe" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296fe" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0296fe.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0296fe.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CALMAC FERRIES LIMITED" published: "2021-03-01" --- # Ferry Booking and Ticketing Software Buyer: CALMAC FERRIES LIMITED Current stage: Award OCID: ocds-h6vhtk-0296fe [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296fe) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0296fe.json) ## Summary The public procurement process involves CalMac Ferries Limited (CFL), a significant transport operator in Scotland, seeking a provider for its Ferry Booking and Ticketing Software under a competitive procedure with negotiation. The framework was initiated on 1st March 2021, with the procurement classified under industry-specific software development services. The contract, intended to last for eight years, will involve delivering the software along with implementation services at their location in Gourock, Inverclyde. Unfortunately, the process is currently reported as cancelled, thus halting further progression. This opportunity presents considerable potential for businesses offering software solutions, particularly those specialising in booking and ticketing systems. Vendors with proven capabilities in implementing market-ready software, especially those experienced in working with transport service providers, may find this tender particularly enticing. Additionally, businesses prepared to provide implementation support, integration with existing payment systems, and customer-facing interfaces will be well-suited to compete in any future restatement of this opportunity. ## Notice CalMac is seeking to appoint a provider of Ferry Booking and Ticketing software. ### Lot Information Lot 1 CalMac Ferries Limited (CFL) is one of the largest transport operators in Scotland, operating 33 ferries and 53 ports, harbours and slipways on behalf of the Scottish Government under the Clyde and Hebrides Ferry Services (CHFS) contract. CFL's Minimum Requirement is for modern, packaged, commercial, off the shelf and market-proven ferry booking and ticketing software. End of Minimum Requirement. This Procurement Central to CFL's requirement is software which: 1. Will make buying CalMac travel easy 2. Will sell CFL travel and related products to domestic, commercial (including freight) and tourist customers 3. Will offer electronic ticketing, and the capability to integrate with external ticket fulfilment solutions 4. Requires zero or minimal development effort to satisfy CFL's required outcomes 5. Can be supported through implementation services including configuration, training and integration with CFL's payment services provider 6. Can be implemented in collaboration with CFL to achieve go-live within 12 months or less, following contract award. Note that suppliers will be expected to collaborate with CFL to determine an effective implementation approach during procurement 7. Offers proven, open interfaces to allow integration with customer sales and service devices, payment services and internal and external business systems and services Contract The contract for this service will be let for an initial four-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew at 12 months notice. The total contract duration is eight years. CFL will contract with the most economically advantageous bidder, and the resultant contract will be available for novation to any subsequent operator of the CHFS contract on the same terms as if it continued to be applied to CFL. It is intended that the contract could be applied for the benefit of CFL's parent company, David MacBrayne Limited (DML), DML subsidiaries or any other entities formed by DML. The Contract Principles document appointing CFL's chosen supplier will be provided during the ESPD stage for information only. Bidders selected to take part in the ITT will be able to comment on the Contract Principles document and this section of the ITT will be scored. A copy of the Contract Principles document will be provided in the supplier attachment area of PCS Tender portal prior to ESPD submission date. Information A link to a video produced by CFL will be made available via the PCS-Tender portal messaging system. The aim of this video is to explain the importance of the European Single Procurement Document (ESPD) scored questions, and how CFL will use the ESPD procedure to limit the number of organisations being invited to Tender to three (3) organisations only. A summary of key findings from CFL premarket engagement will also be provided. Whilst suppliers may find the video informative, nothing communicated in the video is binding on CFL unless confirmed in writing in the procurement documents (the Contract Notice, the ESPD, and tender documentation which will be made available in due course) or through PCS-Tender. To the extent that anything in the procurement documents contradicts statements made during any premarket engagement, the procurement documents shall take precedence. Additional information: The estimated Contract Value excluding VAT range is 3,000,000 to 9,000,000 GBP. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. CFL reserves the right to award additional services in accordance with regulation 33(8) of the Public Contracts (Scotland) Regulations 2015. Options: During the ITT stage, Bidders may suggest added value features for discussion during negotiation. Any additional features deemed to enhance the offer shall be subject to the evaluation criteria following the call for final offers. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003990-2021 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Mar 2021 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 1 Mar 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CALMAC FERRIES LIMITED | | Locality | GOUROCK | | Post town | Paisley | | Postcode | PA19 1QP | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde West | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package - 72212100 - Industry specific software development services ## Release History - 1 Mar 2021 at 10:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003990-2021 ## Notice URLs - http://www.calmac.co.uk - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - https://ted.europa.eu/udl?uri=TED:NOTICE:209411-2020:TEXT:EN:HTML - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0296fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0296fe.json.