---
title: "Covid 19 Vaccination Programme - Service Desk"
ocid: "ocds-h6vhtk-029827"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029827"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029827.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029827.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2021-03-03"
---

# Covid 19 Vaccination Programme - Service Desk

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-029827

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029827)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029827.json)

## Summary

NHS England is seeking to establish a Service Desk for its Covid 19 Vaccination Programme, located in the UK. This procurement, classified under helpdesk services (CPV code 72253100), is currently complete and followed a limited method due to extreme urgency necessitated by unforeseen events. The contract was awarded to Atos IT Services UK Limited on 17 November 2020, for a total value of £1,035,283. The tender process was initiated to ensure rapid response capabilities, providing incident advice and guidance to NHS professionals involved in the vaccination effort.

This procurement presents a significant opportunity for businesses specialising in IT services and helpdesk solutions, particularly those capable of mobilising quickly under tight deadlines. Companies that can offer high-quality support and demonstrate an ability to deliver services rapidly may find themselves well-positioned to compete in future tenders, especially within the healthcare sector which is increasingly reliant on effective and efficient technological support in urgent circumstances.

## Notice

The Service Desk will act as a Single Point of Contact providing an incident advice, guidance and log-and-referral service for all NHSE/I and associate professionals working in the Vaccination Programme.

### Lot Information

Lot 1

The Service Desk will act as a Single Point of Contact providing an incident advice, guidance and log-and-referral service for all NHSE/I and associate professionals working in the Vaccination Programme.

### Procurement Information

In view of the extreme urgency, NHS England did not have time to conduct a procurement procedure in accordance with the timescales set out in the Public Contracts Regulations 2015. This Supplier was able to mobilise and provide the necessary services within the tight timescales required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004297-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Nov 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,035,283 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Not specified |
| Postcode | LS1 7UE |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 3 Mar 2021 at 22:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004297-2021

## Notice URLs

- http://www.england.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029827. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029827.json.