--- title: "HSE Telephony Service" ocid: "ocds-h6vhtk-0298eb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0298eb" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0298eb.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0298eb.json" source: "Find A Tender Service" current_stage: "Award" buyer: "HEALTH & SAFETY EXECUTIVE" published: "2021-07-07" --- # HSE Telephony Service Buyer: HEALTH & SAFETY EXECUTIVE Current stage: Award OCID: ocds-h6vhtk-0298eb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0298eb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0298eb.json) ## Summary The HEALTH & SAFETY EXECUTIVE is seeking a provider for their Telephony Service, classified under business services within the health industry. The tender, identified as HSE/T3892, is currently in the active stage and has a contract value of £2,250,000. The procurement method is open, allowing for broad participation, with the tender period ending on 6 April 2021. Prospective suppliers are required to provide services from a UK location and must demonstrate flexibility in responding to changing requirements related to Covid-secure guidelines. This tender presents significant opportunities for companies specialising in call handling and telecommunication services, particularly those with a strong focus on health and safety. Businesses that can efficiently manage inbound and outbound calls, support compliance with Covid guidance, and conduct proactive checks will be well-positioned to compete. The potential for contract renewal after the initial period further enhances the attractiveness of this procurement for firms looking to establish a long-term relationship with a public body. ## Notice HSE requires a Provider who will collaborate with us in the delivery of our telephony services. We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm. We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time. HSE requires a provider who can: * Provide professional inbound and outbound call handling services * Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation * Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated * Successfully balance and maintain the delivery of these services in parallel. * Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach * Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity * Rapidly mobilise to begin delivering Spot Checks at pace * Deliver the services from UK based location(s) ### Lot Information Lot 1 HSE requires a Provider who will collaborate with us in the delivery of our telephony services. We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm. We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time. HSE requires a provider who can: * Provide professional inbound and outbound call handling services * Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation * Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated * Successfully balance and maintain the delivery of these services in parallel. * Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach * Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity * Rapidly mobilise to begin delivering Spot Checks at pace * Deliver the services from UK based location(s) Renewal: Option to extend for up to a further period of 12 months subject to agreement and funding ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/015633-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jul 2021 | | Submission deadline | 6 Apr 2021 | | Future notice date | Not specified | | Award date | 20 Apr 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,250,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £2,250,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | HEALTH & SAFETY EXECUTIVE | | Locality | BOOTLE | | Post town | Liverpool | | Postcode | L20 7HS | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD73 Sefton | | Local authority | Sefton | | Electoral ward | Linacre | | Westminster constituency | Bootle | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CIVICA | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 85100000 - Health services ## Release History - 7 Jul 2021 at 08:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015633-2021 - 5 Mar 2021 at 17:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004507-2021 ## Notice URLs - http://www.hse.gov.uk - https://in-tendhost.co.uk/hse/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0298eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0298eb.json.