---
title: "P5719 Enhanced Rough Sleeping Outreach Service (EROS"
ocid: "ocds-h6vhtk-029997"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029997"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029997.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029997.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOWER HAMLETS"
published: "2021-05-10"
---

# P5719 Enhanced Rough Sleeping Outreach Service (EROS

Buyer: TOWER HAMLETS  
Current stage: Award  
OCID: ocds-h6vhtk-029997

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## Summary

The Tower Hamlets Council is seeking to enhance its outreach services for rough sleepers through a contract titled "P5719 Enhanced Rough Sleeping Outreach Service (EROS)," classified under other community, social, and personal services. This procurement process, currently in the award stage, aims to reduce and prevent rough sleeping in Tower Hamlets, London. The contract's total estimated value is between £3 million and £8 million and is set for an initial period of three years with potential extensions. Key dates include the contract award date of 5th May 2021 and a tender submission deadline that concluded on 29th March 2021.

This procurement presents a significant opportunity for businesses specialising in homelessness services, street outreach, or community support initiatives to engage with the local authority and contribute to impactful social services. Companies with experience in trauma-informed care, complex needs management, and those able to operationalise a client-centred approach would be well-suited to compete. Additionally, firms that can effectively collaborate with local government and secure grant funding are likely to enhance their proposals and establish beneficial relationships with the Tower Hamlets Council.

## Notice

Provision of a street outreach service to rough sleepers. The contract includes a specialist rough sleeping outreach team (TH SORT) that aims to ensure no rough sleeper spends a second night on the street, no one remains living on the street, and rough sleepers who have been accommodated do not return to rough sleeping. The service will * Support all rough sleepers who bed down on the streets of Tower Hamlets (400-500 annually) to exit the street and take up appropriate accommodation. * Provide a core outreach service that responds to Streetlink referrals, conducts early morning and late-night shifts 7 days a week, provides an assessment/ support planning/casework approach, conducts welfare checks on rough sleepers and makes safeguarding referrals as necessary. * Deliver a client-centred, trauma-informed service that can maintain trusting relationships with rough sleepers who have complex needs and challenging behaviours. * Have expertise to work effectively with a range of cohorts within the rough sleeping population, e.g. complex women who are involved in prostitution, non-UK nationals. * Provide an In-Reach service to ensure rough sleepers experience a smooth transition from the street into hostel accommodation and re-engage with former rough sleepers who are at risk of eviction or abandonment from hostel accommodation. To deliver any additional services of the same nature as and when grant funding is secured from Central Government.

### Lot Information

Lot 1

Provision of a street outreach service to rough sleepers. The contract includes a specialist rough sleeping outreach team (TH SORT) that aims to ensure no rough sleeper spends a second night on the street, no one remains living on the street, and rough sleepers who have been accommodated do not return to rough sleeping. The service will * Support all rough sleepers who bed down on the streets of Tower Hamlets (400-500 annually) to exit the street and take up appropriate accommodation. * Provide a core outreach service that responds to Streetlink referrals, conducts early morning and late-night shifts 7 days a week, provides an assessment/ support planning/casework approach, conducts welfare checks on rough sleepers and makes safeguarding referrals as necessary. * Deliver a client-centred, trauma-informed service that can maintain trusting relationships with rough sleepers who have complex needs and challenging behaviours. * Have expertise to work effectively with a range of cohorts within the rough sleeping population, e.g. complex women who are involved in prostitution, non-UK nationals. * Provide an In-Reach service to ensure rough sleepers experience a smooth transition from the street into hostel accommodation and re-engage with former rough sleepers who are at risk of eviction or abandonment from hostel accommodation. Additional information: This contract was initially advertised with a range value of PS400 to PS600k a year as the Council did an estimation of the core services plus additional grants that they will secure, however, soon after the procurement exercise was concluded, the Council received confirmation of grant for the Rough Sleepers Initiative that exceeded the value initially estimated. The Contract Award Notice clearly set out the intention of the Council to award to the appointed provider by way of variation any additional scope for similar nature services where the funding has been secured. The Council made the estimation of the contract value with the information that they had at the time. The result of the procurement exercise would not have been different should the contract value be the new proposed value; contract advert communicated to the market that the Council would vary the contract if further funding for the same nature of services would be received by Central Government; for technical reasons and consistency of approach to award to a different provider would be detrimental to the service outcomes. New value of contract awarded include a higher estimated total value based on the grant received for this year. Any variations of the contract will be conditional on receiving grant funding and Cabinet approval as initially advertised.

Options: Initial contract period 36 months with an option to extend for +12+11 months

Renewal: Initial Contract Duration: 36 months Extensions: 23 (12 +11) months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010074-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2021 |
| Submission deadline | 29 Mar 2021 |
| Future notice date | Not specified |
| Award date | 4 May 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI42 Tower Hamlets |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ST MUNGO COMMUNITY HOUSING ASSOCIATION |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 10 May 2021 at 08:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010074-2021
- 8 Mar 2021 at 17:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004646-2021

## Notice URLs

- http://www.towerhamlets.gov.uk
- https://procontract.due-north.com/Opportunities/Index
- https://ted.europa.eu/udl?uri=TED:NOTICE:589545-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029997. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029997.json.