---
title: "Ravensbourne University - Customer Relationship Management Solution"
ocid: "ocds-h6vhtk-029a05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029a05"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029a05.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029a05.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "RAVENSBOURNE UNIVERSITY LONDON"
published: "2021-04-15"
---

# Ravensbourne University - Customer Relationship Management Solution

Buyer: RAVENSBOURNE UNIVERSITY LONDON  
Current stage: Tender  
OCID: ocds-h6vhtk-029a05

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029a05)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029a05.json)

## Summary

The procurement process initiated by Ravensbourne University London is for a Customer Relationship Management (CRM) solution, classified under the industry category of software development services. The tender, identified as DF03-CRM, specifically seeks a comprehensive CRM system to enhance the student experience by integrating all student interactions and enabling university-wide analytics. The tender period is open, with a closing date extended to 26th April 2021, and the anticipated contract period beginning on 21st June 2021 and lasting until 20th June 2026. The procurement method employed is an open procedure, allowing for broad participation.

This tender presents a significant growth opportunity for businesses specialising in IT services, particularly those focused on software development and CRM technologies. Companies that excel in providing comprehensive software solutions or have experience in the educational sector will find themselves well-positioned to compete. Given the budget of £500,000, vendors that can demonstrate robust technical capabilities and innovative approaches to managing student interactions will be competitive candidates in this procurement process.

## Notice

Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey. Tender documentation may be downloaded from: https://uk.eu-supply.com/

### Lot Information

Lot 1

Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007914-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2021 |
| Submission deadline | 19 Apr 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Jun 2021 - 20 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | £500,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAVENSBOURNE UNIVERSITY LONDON |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | SE10 OEW |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212333 - Contact management software development services
- 72212445 - Customer Relation Management software development services

## Release History

- 15 Apr 2021 at 12:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007914-2021
- 9 Mar 2021 at 18:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004756-2021

## Notice URLs

- https://uk.eu-supply.com/
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36946&B=LUPC
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/81165
- https://www.ravensbourne.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029a05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029a05.json.