---
title: "Oracle support and Maintenance"
ocid: "ocds-h6vhtk-029aa9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029aa9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029aa9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029aa9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2021-03-23"
---

# Oracle support and Maintenance

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-h6vhtk-029aa9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029aa9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029aa9.json)

## Summary

The Care Quality Commission (CQC) has initiated the tender process for the renewal of the Oracle support and maintenance contracts, which are essential for maintaining key database systems used in their operations. The procurement method employed is a limited award procedure without prior publication of a call for competition, justified due to technical reasons that grant Oracle UK Limited exclusive capability to provide these services. The contract value is approximately £786,714 and will commence on 6 April 2021, lasting for a period of 12 months.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specializing in software support and maintenance. Vendors with specific expertise in Oracle systems and a proven track record in managing similar contracts may find this a suitable competitive landscape. Given the exclusive nature of the current arrangement with Oracle UK Limited, businesses capable of providing backup or complementary services may also benefit from future opportunities as the market evolves.

## Notice

CQC is required to annually renew the Oracle support and maintenance agreements for the database engines that underpin CRM; the CRM data warehouse; the Endeca database; the Siebel CRM application that users work with; the tools used by the CRM developers; and Endeca intelligence tools. The renewal agreement commences on the 06 April 2021 and is valid for 12 months.

### Lot Information

Lot 1

CQC published VEAT notice ("Voluntary ex ante transparency notice") notice number: 2021/S 000-004920 via Find a Tender on the 11 March 2021 in accordance with the Public Contracts Regulations 2015 to inform the market of our intention and justification of our decision to award a contract directly to Oracle UK Limited using the negotiated procedure without prior publication to renew the Oracle support and maintenance agreements via a contract with Oracle using new Memorandum of understanding (MoU) between the Crown commercial service (CCS) and Oracle UK Limited. The justification for this decision is that competition is absent for technical reasons i.e. Oracle is the only operator able to carry out the support and maintenance.

### Procurement Information

CQC is required to annually renew the Oracle support and maintenance agreements for the database engines that underpin CRM; the CRM data warehouse; the Endeca database; the Siebel CRM application that users work with; the tools used by the CRM developers; and Endeca intelligence tools. CQC published VEAT notice ("Voluntary ex ante transparency notice") notice number: 2021/S 000-004920 via Find a Tender on the 11 March 2021 in accordance with the Public Contracts Regulations 2015, regulation 32 (2) (b) (ii) namely "in the specific cases and circumstances laid down in this regulation, contracting authorities may award public contracts by a negotiated procedure without prior publication." The VEAT Notice was published to inform the market of our intention and justification of our decision to award a contract directly to Oracle UK Limited using the negotiated procedure without prior publication to renew the Oracle support and maintenance agreements via a contract with Oracle using new Memorandum of understanding (MoU) between the Crown commercial service (CCS) and Oracle UK Limited. The justification for this decision is that competition is absent for technical reasons i.e. Oracle is the only operator able to carry out the support and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005886-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £786,714 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Mar 2021 at 16:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005886-2021
- 11 Mar 2021 at 10:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004920-2021

## Notice URLs

- http://www.cqc.org.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:133302-2018:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029aa9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029aa9.json.