---
title: "Kofax Support 2021/2022"
ocid: "ocds-h6vhtk-029af9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029af9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029af9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029af9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2021-03-11"
---

# Kofax Support 2021/2022

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-029af9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029af9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029af9.json)

## Summary

The NHS Business Services Authority has successfully completed the procurement process for the contract titled "Kofax Support 2021/2022", which falls under the miscellaneous repair and maintenance services category. The contract specifically involves the provision of support and maintenance services for the NHSBSA's bespoke core Intelligent Character Recognition solution and Kofax KTT Product Suite. The procurement was executed through a limited method, without prior publication of a competition, due to the bespoke nature of the products involved. Delivery is required across various NHSBSA sites in the regions of Tyne and Wear, UKC, UKD, and UKJ. This contract was awarded on February 22, 2021, and has a total value of £152,972.09.

This tender presents significant opportunities for businesses specialising in IT maintenance and support services, particularly those experienced with bespoke software solutions and Kofax products. Companies with prior expertise in servicing healthcare technology or those capable of providing tailored support will be well-positioned to compete in similar future procurements. Engaging with this sector could facilitate relationships with NHS entities, offering pathways to growth within the public health domain, which frequently requires technical support for specialised systems.

## Notice

The award of a contract for the provision of support and maintenance services for the NHSBSA's bespoke core Intelligent Character Recognition (ICR) solution and bespoke Kofax KTT Product Suite purchased by the NHSBSA .

### Lot Information

Lot 1

The direct award of a contract for the provision of support and maintenance services for the NHSBSA's bespoke core Intelligent Character Recognition (ICR) solution and bespoke Kofax KTT Product Suite currently owned by the NHSBSA .

### Procurement Information

The NHSBSA has previously purchased the Kofax ICR Solution made up of a bespoke product suite including KTT. This contract relates to the support and maintenance of those Kofax (KTT) products purchased by the NHSBSA. This award does not relate to the ICR solution as the product has already been purchased and there is no requirement to replace the product. The requirement relates to the support of the products purchased by the NHSBSA. A failure in the continued support of this service would have a catastrophic effect on the NHSBSA's ability to provide the services reliant on ICR processing. The product owned by the NHSBSA must be supported by Kofax UK Ltd due to the bespoke nature of the product configuration and integration required to the NHSBSA systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005000-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £152,972 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | TYNE AND WEAR |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KOFAX |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50800000 - Miscellaneous repair and maintenance services

## Release History

- 11 Mar 2021 at 22:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005000-2021

## Notice URLs

- https://www.nhsbsa.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029af9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029af9.json.