---
title: "Customer Experience Programme Services"
ocid: "ocds-h6vhtk-029be4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029be4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029be4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029be4.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NETWORK RAIL INFRASTRUCTURE LTD"
published: "2021-03-15"
---

# Customer Experience Programme Services

Buyer: NETWORK RAIL INFRASTRUCTURE LTD  
Current stage: Planning  
OCID: ocds-h6vhtk-029be4

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## Summary

Network Rail Infrastructure Ltd is planning a procurement process for "Customer Experience Programme Services" within the general management consultancy services sector. The procurement is currently in the planning stage, with an aim to support the delivery of the Customer Experience Programme from mid-2021 until its conclusion in 2024. A preliminary market engagement effort is underway, inviting interested suppliers to participate in a questionnaire by 17:00 on 15th April 2021. Further opportunities will be announced on 17th May 2021.

This tender offers valuable opportunities for businesses specialising in management consultancy services, particularly those with expertise in customer experience and railway services. Companies looking to engage in this market may find potential avenues for growth by offering innovative solutions or support in the design and implementation of customer-focused initiatives. Suppliers interested in this area should consider reaching out to Network Rail for additional details and participation in the upcoming stages of the procurement process.

## Notice

Network Rail is looking to gain a better understanding of the market ability to support us in the delivery of our Customer Experience Programme. Our intention is to appoint a supplier that can support with the future design development and delivery of the programme from the middle of 2021 to the end of the programme in 2024. Network Rail is undertaking preliminary market engagement regarding this requirement in the form of this PIN and an associated questionnaire. This PIN is issued solely for the purposes of preliminary market and is not a call for competition. Any competition will be advertised at a later date via a separate notice.

### Lot Information

Lot 1

Network Rail is looking to gain a better understanding of the market ability to support us in the delivery of our Customer Experience Programme. Our intention is to appoint a supplier that can support with the future design development and delivery of the programme from the middle of 2021 to the end of the programme in 2024. Network Rail is undertaking preliminary market engagement regarding this requirement in the form of this PIN and an associated questionnaire. If you are interested in participating in the questionnaire and/or would like to find out more information regarding the potential opportunity please email Grace.Cope@networkrail.co.uk by the deadline of 17:00 on 15th April 2021 with the subject heading 'Customer Experience Services - PIN', with the following information: - Company name - Contact details (including email address)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005235-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | 16 May 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK RAIL INFRASTRUCTURE LTD |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services

## Release History

- 15 Mar 2021 at 22:56 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/005235-2021

## Notice URLs

- http://www.networkrail.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029be4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029be4.json.