---
title: "Telephone System"
ocid: "ocds-h6vhtk-029c3c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029c3c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029c3c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029c3c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EAST DURHAM COLLEGE"
published: "2021-05-11"
---

# Telephone System

Buyer: EAST DURHAM COLLEGE  
Current stage: Award  
OCID: ocds-h6vhtk-029c3c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029c3c.json)

## Summary

East Durham College is seeking suppliers for a comprehensive telephone system project, which includes installation, maintenance, and support services for a five-year term, with the possibility of a one-year extension. The procurement process is currently in the Award stage, with the contract set to commence on 19 July 2021 and concluding on 20 July 2026. This initiative falls under the postal and telecommunications services industry category, and the contract will be executed across three campuses located in Peterlee and Durham, UK.

This tender presents significant growth opportunities for businesses specialised in telecommunications and IT solutions, particularly those offering VoIP services and comprehensive support packages. Companies able to demonstrate experience in managing large-scale telephone systems and providing on-site support are highly suited for this opportunity, especially those with capabilities to deliver modern cloud-based solutions and handle multi-site installations. A dedicated account manager will be crucial in meeting East Durham College's requirement for effective service delivery and communication throughout the project duration.

## Notice

Procurement to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.

### Lot Information

Lot 1

East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year. Project Deliverables:- A managed VoIP telephony service with an agreed number of handsets. Single provider for all services/equipment. Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service. Full Installation and transition services. Choice of devices, value for money solutions. Support and maintenance services. The existing telephone contract is due for renewal we currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus. The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity. East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via software phone. The College requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also. Tenderers should be able to provide a dedicated point of contract or account manager who can deal with faults, queries, upgrades, support etc.

Options: Option to extend for an additional 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010220-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2021 |
| Submission deadline | 9 Apr 2021 |
| Future notice date | Not specified |
| Award date | 3 May 2021 |
| Contract period | 18 Jul 2021 - 20 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | £162,165 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST DURHAM COLLEGE |
| Locality | PETERLEE |
| Post town | Sunderland |
| Postcode | SR8 2RN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Peterlee West |
| Westminster constituency | Easington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOCUS GROUP |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services

### Codes

- 32429000 - Telephone network equipment
- 32500000 - Telecommunications equipment and supplies
- 50331000 - Repair and maintenance services of telecommunications lines
- 50332000 - Telecommunications-infrastructure maintenance services
- 51330000 - Installation services of radiotelephony apparatus
- 64000000 - Postal and telecommunications services
- 64214000 - Dedicated-business telephone network services
- 64215000 - IP telephone services

## Release History

- 11 May 2021 at 09:24 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/010220-2021
- 5 May 2021 at 08:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009648-2021
- 16 Mar 2021 at 15:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005323-2021

## Notice URLs

- https://www.eastdurham.ac.uk/
- https://www.gov.uk/contracts-finder
- https://www.joanne.wilson@eastdurham.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029c3c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029c3c.json.