---
title: "Domestic Heating System Servicing, Maintenance, Repairs, and Installations"
ocid: "ocds-h6vhtk-029c55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029c55"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029c55.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029c55.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EFFICIENCY EAST MIDLANDS LIMITED"
published: "2021-08-16"
---

# Domestic Heating System Servicing, Maintenance, Repairs, and Installations

Buyer: EFFICIENCY EAST MIDLANDS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-029c55

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## Summary

The procurement process for the "Heating and Hot Water Systems Framework" is being led by Efficiency East Midlands Ltd (EEM), a not-for-profit consortium, aimed at providing a comprehensive solution for public sector organisations. This tender covers services related to domestic, commercial, and renewable heating systems and will run under an open procedure. The tender period concluded on 14 May 2021, and the framework may extend for up to five years beyond the initial four-year term. Bidders are expected to provide services throughout various geographic sublots across England and Wales.

This framework presents significant opportunities for businesses focused on heating system services and installations, particularly for those that can manage compliance with servicing cycles and emergency repairs. Companies specialising in domestic and commercial heating, renewable energy systems, as well as maintenance and repair services for diverse fuel types would find the numerous lots well-suited to their capabilities. The collaboration with various public sector organisations means that successful bidders could secure high-value contracts which would enhance their market presence and contribute positively to business growth.

## Notice

Efficiency East Midlands Ltd (EEM) is a not for profit consortium which establishes and manages a range of framework and DPS agreements. Our membership has now grown to 231 public sector organisations including housing associations and ALMO's, Local Authorities, NHS trusts, Education Providers, Blue Light Services, Government Agencies and Charities. EEM have also established a formal collaboration with 3 like-minded procurement consortia - Westworks, South East Consortium and Advantage South West. The membership list for these three consortia may be obtained from the following website addresses: www.westworks.org.uk www.southeastconsortium.org.uk www.advantagesouthwest.co.uk EEM conducted this procurement exercise and have subsequently awarded and entered into framework agreements with contractors for the provision of heating and hot water systems servicing, maintenance, repairs and Installations. A range of fuel types are covered under our framework including but not limited to; gas, solid fuel, oil and renewable heating systems. The framework was tendered and awarded based on the following lots: *Lot 1 - Domestic Heating Servicing, Maintenance, Repairs and Installations * Lot 2 - Commercial Heating Systems - Servicing, Maintenance, Repairs and Installation * Lot 3 - Renewable Heating Systems Servicing, Maintenance, Repairs and Installations * Lot 4 - Heating System Auditing and Consultancy Services Each of the above lots have been split into geographical sublots: Sublot 1 - Midlands Sublot 2 - National Coverage Contracting Authorities who require a single contractor to manage the servicing and/or installation programmes across their domestic, commercial and or renewable heating system stock can compliantly procure a single contractor via EEM0026. Contracting Authorities can use either a Direct Selection or Mini Competition to appoint a contractor and only the Contractors who sit across all the relevant work stream lots and geographical sublots the Contracting Authority is looking to use can participate in the selection process. Please contact EEM for further guidance on the selection process.

### Lot Information

Domestic Heating Servicing, Maintenance, Repairs and Installations (Lot 1)

Efficiency East Midlands (EEM) carried out this tender exercise on behalf of our membership to establish a Heating and Hot Water Systems Framework. Lot 1 has been created to support Members manage the servicing and maintenance of their domestic property heating systems ensuring compliancy and adherence to servicing cycles. Repairs and emergency callouts will also be covered by this lot. Lot 1 includes the for the supply and installation of new boilers, heating systems, alterations, repairs and full and partial upgrades as required to a range of fuel systems. The following services are not an exhaustive list of services covered by Lot 1. * Basic and comprehensive servicing, maintenance, and repair of domestic heating systems. * Servicing, maintenance, and repair of domestic boilers. * Attendance to break downs and emergency repairs. * Back-up to in-house Gas Team for domestic gas repairs and servicing. * Installation of boilers and heating systems, alterations and full and partial upgrades as required to a range of fuel systems. * Gas safety Inspection and landlords certification. * Any additional elements of work associated with the above listed or relevant to Lot 1. All of the services described above are mandatory elements covered by Lot 1 of the framework and appointed contractors are able to deliver all elements of the works required. Lot 1 is split into geographical sublots: Sublot 1 - Midlands Sublot 2 - National Coverage Contractors appointed to each sublot can provide services in at least three of the sub regions (Counties) listed within the tender documents for Sublot 1 Midlands and at least Six of the sub regions (Counties) listed for Sublot 2 National Coverage. The framework has been procured by Efficiency East Midlands Ltd (EEM) on behalf of their members and the other organisations described in Section VI.3) as being authorised users. The call-off contracts to be awarded pursuant to the framework agreements to be entered at conclusion of the procurement exercise may extend for a duration of up to 5 years beyond expiry of the 4-year framework term. The estimated lot value as described in II.2.6) takes into account the full framework term, the possibility that the EEM membership may grow over the framework lifetime and the geographical lots.

Commercial Heating and Hot Water Systems (Lot 2)

Lot 2 has been created to support Members manage the servicing and maintenance of their commercial property heating systems ensuring compliancy and adherence to servicing cycles, repairs and emergency callouts will also be covered by this lot. Lot 2 also includes for the supply and installation of new boilers, heating systems in a range of fuel types, alterations, repairs and full and partial upgrades as required, including plant rooms. The following services are not an exhaustive list of services covered by Lot 2. * Basic and comprehensive servicing, maintenance, and repair of commercial heating systems. * Servicing, maintenance, and repair of commercial boilers. * Attendance to break downs and emergency repairs. * Installation of boilers and heating systems, alterations and full and partial upgrades including plant and boiler houses as required, commercial systems will allow for a range of fuel systems. * Gas safety inspection and landlords certification. * Any additional elements of work associated with the above listed or relevant to Lot 2 Commercial Heating and Hot Water Systems. All of the services described above are mandatory elements covered by Lot 2 of the framework and appointed contractors are able to deliver all elements of the works required. Lot 2 is split into geographical sublots: Sublot 1 - Midlands Sublot 2 - National Coverage Contractors appointed to each sublot can provide services in at least three of the sub regions (Counties) listed within the tender documents for Sublot 1 Midlands and at least Six of the sub regions (Counties) listed for Sublot 2 National Coverage. The framework has been procured by Efficiency East Midlands Ltd (EEM) on behalf of their members and the other organisations described in Section VI.3) as being authorised users. The call-off contracts to be awarded pursuant to the framework agreements to be entered at conclusion of the procurement exercise may extend for a duration of up to 5 years beyond expiry of the 4-year framework term. The estimated lot value as described in II.2.6) takes into account the full framework term, the possibility that the EEM membership may grow over the framework lifetime and the geographical lots.

Renewable Heating Systems (Lot 3)

Lot 2 has been created to support Members manage the servicing and maintenance of their renewable heating systems ensuring compliancy and adherence to servicing cycles, repairs and emergency callouts will also be covered by this lot. Lot 3 also includes the for the design, supply and installation of new renewable heating systems, alterations, repairs and full and partial upgrades as required. The following services are not an exhaustive list of services covered by Lot 3. * Servicing, maintenance, repair and installation of renewable heating systems including air source and ground source systems, solar pv and thermal systems, combined heat and power generating boilers, biomass and wood burning systems. * Attendance to break downs and emergency repairs. * Heating systems designs, alterations, and full and partial upgrades. * Renewable heat source inspections and reports. * Any additional elements of work associated with the above listed or relevant to Lot 3 Renewable Heating Systems. All of the services described above are mandatory elements covered by Lot 3 of the framework and appointed contractors are able to deliver all elements of the works required. Lot 3 is split into geographical sublots: Sublot 1 - Midlands Sublot 2 - National Coverage Contractors appointed to each sublot can provide services in at least three of the sub regions (Counties) listed within the tender documents for Sublot 1 Midlands and at least Six of the sub regions (Counties) listed for Sublot 2 National Coverage. The framework has been procured by Efficiency East Midlands Ltd (EEM) on behalf of their members and the other organisations described in Section VI.3) as being authorised users. The call-off contracts to be awarded pursuant to the framework agreements to be entered at conclusion of the procurement exercise may extend for a duration of up to 5 years beyond expiry of the 4-year framework term. The estimated lot value as described in II.2.6) takes into account the full framework term, the possibility that the EEM membership may grow over the framework lifetime and the geographical lots.

Heating System Auditing and Consultancy Services (Lot 4)

Lot 4 was tendered with the aim of providing a solution for members requiring audit and consultancy services . The requirements for Lot 4 stated Contractors were required to provide independent validation of a percentage of servicing, repairs and installations carried out by the Contracting Authorities heating contractor. Consultancy across a range of heating system types including technical advice and specification/design consultancy. In addition to audit and consultancy services Lot 4 also provides members with an option for gas safety awareness training and any other gas/heating system training requested for their internal workforce. EEM failed to receive a sufficient number of compliant bids to evaluate and form a framework so we are NOT awarding Lot 4 Audit and Consultancy Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019991-2021 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2021 |
| Submission deadline | 14 May 2021 |
| Future notice date | Not specified |
| Award date | 26 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000,000 |
| Lots value | £550,000,000 |
| Awards value | Not specified |
| Contracts value | £375,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EFFICIENCY EAST MIDLANDS LIMITED |
| Locality | DERBYSHIRE |
| Post town | Derby |
| Postcode | DE55 2DS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF12 East Derbyshire |
| Local authority | Bolsover |
| Electoral ward | South Normanton East |
| Westminster constituency | Bolsover |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 13 |
| Supplier names | AARON SERVICES; BROAD OAK PROPERTIES; D & K HEATING SERVICES; DODD GROUP (MIDLANDS; J TOMLINSON; LIBERTY GROUP INVESTMENTS; LOW CARBON EXCHANGE; MATTHEWS & TANNERT; PHOENIX GAS SERVICES; SURE MAINTENANCE; T & S HEATING; UK GAS SERVICES; VITAL ENERGI UTILITIES |

## CPV Codes

### Divisions

- 09 - Petroleum products, fuel, electricity and other sources of energy
- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 42 - Industrial machinery
- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 45 - Construction work
- 50 - Repair and maintenance services
- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 09321000 - Hot water
- 09323000 - District heating
- 09330000 - Solar energy
- 39715100 - Electric instantaneous or storage water heaters and immersion heaters
- 39715210 - Central-heating equipment
- 42161000 - Hot-water boilers
- 42511110 - Heat pumps
- 42515000 - District heating boiler
- 44620000 - Central-heating radiators and boilers and parts
- 45232140 - District-heating mains construction work
- 45232141 - Heating works
- 45259300 - Heating-plant repair and maintenance work
- 45261215 - Solar panel roof-covering work
- 45315000 - Electrical installation work of heating and other electrical building-equipment
- 45331100 - Central-heating installation work
- 45331110 - Boiler installation work
- 45332200 - Water plumbing work
- 50511000 - Repair and maintenance services of pumps
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
- 50720000 - Repair and maintenance services of central heating
- 50721000 - Commissioning of heating installations
- 71314310 - Heating engineering services for buildings
- 71321200 - Heating-system design services
- 79212000 - Auditing services

## Release History

- 16 Aug 2021 at 16:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019991-2021
- 16 Mar 2021 at 17:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005348-2021

## Notice URLs

- http://www.eem.org.uk
- https://eem.org.uk/
- https://ted.europa.eu/udl?uri=TED:NOTICE:109671-2020:TEXT:EN:HTML
- https://xantive.supplierselect.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029c55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029c55.json.