---
title: "Salesforce licences"
ocid: "ocds-h6vhtk-029d45"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029d45"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029d45.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029d45.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HYDE HOUSING ASSOCIATION"
published: "2021-03-19"
---

# Salesforce licences

Buyer: HYDE HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-029d45

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029d45.json)

## Summary

Hyde Housing Association, based in London, has successfully completed the procurement process for Salesforce licences under a limited procurement method, following a digital transformation programme aimed at enhancing customer and employee interactions. The contract, valued at approximately £260,000 annually for five years, is linked to the supply of Customer Relation Management software packages. The contract was signed on 5th March 2021, and the procurement process adhered to the Public Contracts Regulations, including a minimum standstill period following the award notice.

This tender presents significant opportunities for businesses specialising in CRM solutions and software integration services. Companies that offer innovative CRM technologies or have expertise in integrating systems for housing and community services could find a valuable prospect in bidding for related services. With a focus on enhancing digital experiences and streamlining operations, this contract encourages competitive proposals from firms capable of delivering high-quality software solutions and consultancy within the public sector framework.

## Notice

Customer Relation Management software licences.

### Lot Information

Lot 1

Procurement of salesforce CRM licences. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. The estimated value of the contract will be approx. PS260k p.a. for 5 years.

### Procurement Information

As part of a wider digital transformation programme, Hyde made a strategic decision to transform its CRM and self-serve capabilities to enhance the digital experience for both customers and employees. The solution that was evaluated to be the best fit to deliver the strategy and link with current and future systems, is salesforce. To further support our decision - based on the initial market engagement and proofs of concept, the selected CRM platform has been proven to best meet Hyde's requirements for integration with other key enterprise systems and new technology stacks (repairs, maintenance, compliance and asset management, call center support and payments systems). The decision to select salesforce has been supported by the benefit/cost analysis. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. For this reason, we consider competition is absent for technical reasons due to the vendor protecting their IP rights and will need to procure directly from salesforce. The estimated value of the contract will be approx. PS260k p.a. for 5 years. Any software integration and consultancy costs are being competed in line with the regulations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005588-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYDE HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 19 Mar 2021 at 09:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005588-2021

## Notice URLs

- https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=580086623
- https://www.hyde-housing.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029d45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029d45.json.