---
title: "ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme"
ocid: "ocds-h6vhtk-029e87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029e87"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029e87.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029e87.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LISBURN AND CASTLEREAGH COUNCIL"
published: "2021-03-23"
---

# ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme

Buyer: LISBURN AND CASTLEREAGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-029e87

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029e87.json)

## Summary

The procurement process initiated by Lisburn and Castlereagh City Council (LCCC) aims to secure an Enquiry Handling Service for the Go For It Programme, projected to handle around 5,701 enquiries annually. The procurement falls under the services category, specifically classified as business services in areas such as law, marketing, consulting, and telecommunications. This open procedure tender is marked as complete as of 23 March 2021, and involves multiple councils across Northern Ireland collaborating to support local business initiatives.

This tender presents valuable opportunities for businesses specialising in enquiry handling, customer service solutions, and related consulting services. Companies that excel in quality service delivery and cost-effectiveness would be particularly well-suited to compete, given the emphasis on these criteria within the tender process. Additionally, businesses that have experience working with public sector clients or possess strong capabilities in managing high volumes of interactions may find this contract beneficial for expanding their market presence and fostering further growth.

## Notice

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling service is to facilitate the projected 5,701 enquiries annually.

### Lot Information

Lot 1

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling service is to facilitate the projected 5,701 enquiries annually.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005910-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LISBURN AND CASTLEREAGH COUNCIL |
| Additional buyers | ANTRIM AND NEWTOWNABBEY BOROUGH COUNCIL; ARDS AND NORTH DOWN BOROUGH COUNCIL; ARMAGH CITY BANBRIDGE AND CRAIGAVON BOROUGH COUNCIL; BELFAST CITY COUNCIL; CAUSEWAY COAST AND GLENS BOROUGH COUNCIL; DERRY CITY AND STRABANE DISTRICT COUNCIL; EUROPEAN UNION; FERMANAGH AND OMAGH DISTRICT COUNCIL; LISBURN AND CASTLEREAGH CITY COUNCIL; MID AND EAST ANTRIM BOROUGH COUNCIL; MID ULSTER DISTRICT COUNCIL; NEWRY MOURNE AND DOWN DISTRICT COUNCIL |
| Locality | LISBURN |
| Post town | Northern Ireland |
| Postcode | BT27 4RL |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN08 Newry, Mourne and Down |
| Local authority | Newry, Mourne and Down |
| Electoral ward | Ballybot |
| Westminster constituency | Newry and Armagh |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 64000000 - Postal and telecommunications services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 23 Mar 2021 at 17:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005910-2021

## Notice URLs

- https://etendersni.gov.uk/epps
- https://ted.europa.eu/udl?uri=TED:NOTICE:594966-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029e87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029e87.json.