--- title: "(P- 1577) Information Services - Hardware Maintenance and Support Services" ocid: "ocds-h6vhtk-029ef2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ef2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029ef2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029ef2.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "TRANSLINK" published: "2021-03-24" --- # (P- 1577) Information Services - Hardware Maintenance and Support Services Buyer: TRANSLINK Current stage: Tender OCID: ocds-h6vhtk-029ef2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ef2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029ef2.json) ## Summary The Translink Group is currently seeking tenders for the provision of Information Services - Hardware Maintenance and Support Services, valued at £1,800,000. This procurement falls under the IT services category and is being conducted through an open procedure. The tender submission deadline is set for 27 April 2021, with an anticipated contract start date in June 2021. The successful contractor will support Translink's Information Services Department across several service areas, including hardware maintenance and out-of-hours support, primarily based in Belfast, Northern Ireland. This tender presents a significant opportunity for businesses specialising in IT services, particularly those providing hardware support and consultancy. Companies that can offer comprehensive business continuity services, application support, and transformation services would be well-positioned to compete for this contract. With the possibility of contract extensions for up to two additional years, this opportunity not only allows for immediate engagement but also has the potential for long-term collaboration with a key public authority within the transport sector. ## Notice The following is provided in good faith and is intended only as a preliminary background explanation to Translink's requirement, it does not purport to be all inclusive. Translink is seeking to appoint a single service provider to support their Information Services Department with delivery of the following service areas: 1) Hardware maintenance (servers, SAN, client devices eg laptops, desktops, and printers) 2) Out of hours support (e.g monitoring an internal data centre) 3) Business continuity services and testing 4) Application support services (e.g. Database administrator services for key SQL and Oracle databases) 5) Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management. The anticipated start date is June 2021 however dates may be subject to change. Translink reserves the right to accept part of any Tender from one or any number of Tenderers and may change the contracting strategy at any time. ### Lot Information Lot 1 The following is provided in good faith and is intended only as a preliminary background explanation to Translink's requirement, it does not purport to be all inclusive. Translink is seeking to appoint a single service provider to support their Information Services Department with delivery of the following service areas: 1) Hardware maintenance (servers, SAN, client devices eg laptops, desktops, and printers) 2) Out of hours support (e.g monitoring an internal data centre) 3) Business continuity services and testing 4) Application support services (e.g. Database administrator services for key SQL and Oracle databases) 5) Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management. The anticipated start date is June 2021 however dates may be subject to change. Translink reserves the right to accept part of any Tender from one or any number of Tenderers and may change the contracting strategy at any time. Options: Two additional options to extend the contract. Each option for a period of 1 year. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006016-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Mar 2021 | | Submission deadline | 27 Apr 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Translink may make a call for competition at the end of the initial 3 year contract period and/or if additional options are taken (2 additional options, each a period of 1 year). Translink reserve the right to make a call for competition at any point deemed appropriate by Translink and may make no call for competition should the requirement no longer be classified by Translink as recurring. | ## Values | Field | Value | | --- | --- | | Tender value | £1,800,000 | | Lots value | £1,800,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSLINK | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT2 7LX | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Central | | Westminster constituency | Belfast South and Mid Down | | Delivery location | TLN0 Northern Ireland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72110000 - Hardware selection consultancy services - 72120000 - Hardware disaster-recovery consultancy services - 72130000 - Computer-site planning consultancy services - 72140000 - Computer hardware acceptance testing consultancy services - 72150000 - Computer audit consultancy and hardware consultancy services ## Release History - 24 Mar 2021 at 19:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006016-2021 ## Notice URLs - https:// - https://etendersni.gov.uk/epps ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ef2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029ef2.json.