---
title: "Hosted Custody and Case Management System"
ocid: "ocds-h6vhtk-029f29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f29"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029f29.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029f29.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LANCASHIRE CONSTABULARY"
published: "2021-03-25"
---

# Hosted Custody and Case Management System

Buyer: LANCASHIRE CONSTABULARY  
Current stage: Award  
OCID: ocds-h6vhtk-029f29

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## Summary

The Lancashire Constabulary is seeking to enhance its Hosted Custody and Case Management System, with a contract value of £5,554,661. The process has reached the award stage, following a limited procurement method that did not involve a prior call for competition, due to technical constraints requiring the continuation of services from Northgate Public Services (UK) Limited. This contract is set to span from 1 April 2021 to 31 March 2028, with the official signing date recorded on 24 March 2021. The industry category for this procurement is classified under Computer-related services, specifically focusing on IT support for policing and police records management.

This contract presents a unique opportunity for growth in the public sector, particularly for businesses specialising in IT services that offer tailored solutions for law enforcement agencies. While the contract has been awarded to Northgate Public Services, other businesses that engage in developing new technologies or innovative improvements in case management systems may find future opportunities as the Lancashire Constabulary progresses through its ongoing change programme. Engaging with a large institution like the Lancashire Constabulary can open doors for collaboration and potential future contracts, especially for firms positioned to offer specialised services or enhancements in policing record management.

## Notice

To provide a hosted custody and case management system together with related helpdesk support for use by the Lancashire Constabulary

### Lot Information

Lot 1

Renewal and award of a contract from 1st April 2021 to 31 March 2028 to allow for the provision of policing and police records management software

### Procurement Information

Negotiated without a prior call for competition The works, supplies or services can be provided only by a particular economic operator for the following reason: absence of competition for technical reasons Explanation: Negotiated procedure without prior publication * The works, supplies or services can be provided only by a particular economic operator for the following reason: * absence of competition for technical reasons Explanation: The Lancashire Constabulary relies on the grounds set out in Regulation 32(2)(b)(ii) (Use of the negotiated procedure without prior publication) of the Public Contracts Regulations 2015. For technical reasons, the services can be provided only by a particular tenderer, namely Northgate Public Services (UK) Limited. Northgate is currently providing the Lancashire Constabulary with a custody and police records management system under a contract procured in 2015. This contract was procured for a period of 5 years expiring 2021. The Lancashire Constabulary is undergoing the introduction of additional software functionality and associated changes included revised pricing and service levels commensurate with the revised requirements to be introduced shortly. The nature of the changes taking place will introduce different processes and will affect the fabric and operation of parts of the Lancashire Constabulary. The Lancashire Constabulary has therefore concluded that a period of stability is required in its policing records management system, to ensure that these critical services can continue to be delivered with the same personnel and processes in place, in sufficient time as the programme of change is completed. A change of supplier at this stage would introduce significant risk, at a time when there are already a change programme under way. Additional investment will also be made during this period, to ensure that the services can continue to be delivered to the same standard ensuring policing records and systems are managed accurately and securely. The Lancashire Police has undertaken a value for money assessment in order to satisfy itself that the proposed additional 7 year contract renewal of the NPS contract represents value for the services which are being delivered. These services can only be provided by the present supplier because of the operational constraints and risks associated with a change of supplier during the next critical period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006071-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,554,661 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LANCASHIRE CONSTABULARY |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR4 5SB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | City Centre |
| Westminster constituency | Preston |
| Delivery location | TLD4 Lancashire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72500000 - Computer-related services

## Release History

- 25 Mar 2021 at 12:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006071-2021

## Notice URLs

- http://www.lancashire.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029f29.json.