---
title: "ICT Support Service Contract"
ocid: "ocds-h6vhtk-029f88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f88"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029f88.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029f88.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFCOM"
published: "2022-02-16"
---

# ICT Support Service Contract

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-h6vhtk-029f88

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## Summary

OFCOM is conducting a procurement process for the 'ICT Support Service Contract', classified under computer-related services, with an estimated value of £44 million. The procurement is in the Tender stage, scheduled to commence on 1 May 2022 and spanning four years, with a potential extension of up to two additional years. Interested suppliers are invited to register via the BravoSolutions platform by the submission deadline of 5 May 2021. Services to be provided include standard ICT services, governance models, operational services with a focus on cyber security, and project delivery methodologies, ensuring high availability and quality.

This tender presents significant opportunities for businesses, particularly those specialising in IT services, cyber security, and project management. Companies with expertise in managing complex ICT environments, particularly those familiar with cloud platforms like Microsoft Azure and Office 365, ServiceNow, and Salesforce, would be well-suited to compete. The emphasis on continuous service improvement and flexibility to adapt to changing demands means that suppliers with a robust portfolio in automation and innovative IT solutions could enhance their prospects in this competitive procurement landscape.

## Notice

The Contract is for standard ICT services with a tailored delivery model: 1. Governance & Relationship Model * The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels." 2. Standard Operational Services - Silent Running - Service 1 Service Management Services, appropriate to the scale and nature of the Authority's business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving. 3. Operational Services Delivery - Service 2 * Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching; * Change is a constant and must be carefully managed in a highly integrated, fast paced environment; * A "Fix First mindset" with regards to the delivery of the service is critical to success; * The Supplier will ensure that any spare capacity in operational services, will contribute to the "Nice to Have" programme of work, followed by project delivery; * Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses; * Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and * Ofcom's other Strategic platforms are (platforms are subject to change): * Microsoft's Suite of Applications, including Azure and Office 365 * ServiceNow * Salesforce * Workday (HCM & Finance) 4. Project Delivery Methodologies - Service 3 The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services. 5. Continuous Change, DevOps and Project Delivery - Service 4 * Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms; * Quality assurance and testing processes, automation toolsets and resources; * An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes; * Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and * Deliver agreed programmes and projects within agreed scope, budget and timescale. 6. Transition Services Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.

### Lot Information

Lot 1

The Contract is for standard ICT services with a tailored delivery model: 1. Governance & Relationship Model * The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels." 2. Standard Operational Services - Silent Running - Service 1 Service Management Services, appropriate to the scale and nature of the Authority's business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving. 3. Operational Services Delivery - Service 2 * Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching; * Change is a constant and must be carefully managed in a highly integrated, fast paced environment; * A "Fix First mindset" with regards to the delivery of the service is critical to success; * The Supplier will ensure that any spare capacity in operational services, will contribute to the "Nice to Have" programme of work, followed by project delivery; * Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses; * Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and * Ofcom's other Strategic platforms are (platforms are subject to change): * Microsoft's Suite of Applications, including Azure and Office 365 * ServiceNow * Salesforce * Workday (HCM & Finance) 4. Project Delivery Methodologies - Service 3 The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services. 5. Continuous Change, DevOps and Project Delivery - Service 4 * Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms; * Quality assurance and testing processes, automation toolsets and resources; * An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes; * Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and * Deliver agreed programmes and projects within agreed scope, budget and timescale. 6. Transition Services Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004468-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2022 |
| Submission deadline | 5 May 2021 |
| Future notice date | Not specified |
| Award date | 28 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £44,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COFORGE |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30200000 - Computer equipment and supplies
- 32400000 - Networks
- 32510000 - Wireless telecommunications system
- 48200000 - Networking, Internet and intranet software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services

## Release History

- 16 Feb 2022 at 22:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004468-2022
- 25 Mar 2021 at 22:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006166-2021

## Notice URLs

- http://www.ofcom.org.uk
- https://ofcom.bravosolution.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:406015-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029f88.json.