---
title: "Website and Customer Portal"
ocid: "ocds-h6vhtk-029f89"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f89"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029f89.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029f89.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CLANMIL HOUSING"
published: "2021-03-25"
---

# Website and Customer Portal

Buyer: CLANMIL HOUSING  
Current stage: Tender  
OCID: ocds-h6vhtk-029f89

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f89)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029f89.json)

## Summary

Clanmil Housing is currently seeking tenders for the development of a cloud-hosted website and customer portal, with a contract value of £200,000. This procurement falls under the goods category of software packages and information systems, specifically targeting the digital transformation of the organisation. The tender process is in the active stage, with submissions accepted until 22 April 2021. The successful bidder will be expected to deliver an integrated solution that enhances customer service interactions and supports a digital strategy aimed at improving operational flexibility. The selected contract will have a duration of three years, with the option for a two-year extension.

This tender presents an excellent opportunity for software development companies, particularly those specialising in cloud-hosted solutions and customer relationship management systems. Businesses that are proficient in building modern, user-friendly websites and portals, as well as those experienced in supporting digital transformation initiatives, will find this tender particularly well-suited for their expertise. Applicants should be prepared to demonstrate their capability in delivering integrated systems that facilitate seamless customer interactions, along with a commitment to responsive service and innovation.

## Notice

Clanmil require a cloud hosted website and customer portal. The hosting and service contract will be for 3 years with Clanmil having the option to award a 24-month extension (3+2 years). 12 months' notice is required for any alteration to this agreement. Current State Clanmil do not presently have a customer portal. There is a very generic and limited form feature which upon submission generates an e-mail to a shared mailbox for administrators to manually action in other systems. Digital Strategy Clanmil is at the early stages of a digital journey and wants to allow greater flexibility for customers consuming services as well as utilising staff in new ways of working. One of the key technologies that is vital to ensure the organisation can be flexible in its approach to operations is the provision of a website aimed at both customers and corporate stakeholders and an integrated customer portal that generates CRM and case type workflows.

### Lot Information

Lot 1

Clanmil require a cloud hosted website and customer portal. The hosting and service contract will be for 3 years with Clanmil having the option to award a 24-month extension (3+2 years). 12 months' notice is required for any alteration to this agreement. Current State Clanmil's current website is outdated and lacks a functional Content Management System (CMS) that allows us the flexibility to update and adapt content and navigation quickly to reach and respond to site traffic analytics. Digital Strategy Clanmil is at the early stages of a digital journey and wants to allow greater flexibility for customers consuming services as well as utilising staff in new ways of working. One of the key technologies that is vital to ensure the organisation can be flexible in its approach to operations is the provision of a website aimed at both customers and corporate stakeholders and an integrated customer portal that generates CRM and case type workflows.

Renewal: 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006167-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2021 |
| Submission deadline | 22 Apr 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLANMIL HOUSING |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT1 2DX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Duncairn |
| Westminster constituency | Belfast North |
| Delivery location | TLN06 Belfast |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Mar 2021 at 22:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006167-2021

## Notice URLs

- https://e-sourcingni.bravosolution.co.uk/web/login.shtml
- https://www.clanmil.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029f89. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029f89.json.