---
title: "Specialist Welfare Advice and Information Service"
ocid: "ocds-h6vhtk-029ff0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ff0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029ff0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029ff0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SWINDON BOROUGH COUNCIL"
published: "2022-02-04"
---

# Specialist Welfare Advice and Information Service

Buyer: SWINDON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-029ff0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ff0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029ff0.json)

## Summary

Swindon Borough Council is conducting an open procurement process for a "Specialist Welfare Advice and Information Service" under the services category, specifically focusing on benefit services. This tender is currently at the active stage, having a contract value of approximately £2,920,204. The contract period is set to commence on 1st October 2021 and will run for five years, with the potential to extend for an additional two years. Businesses interested in this contract must submit their tender responses by 25th May 2021, and any queries regarding the tender documents should be addressed by 15th May 2021.

This tender presents significant opportunities for businesses specialising in welfare advice, housing, debt relief, and benefits assistance, particularly those capable of providing high-quality, confidential support in Swindon. Local organisations that can demonstrate effective strategies to improve housing conditions and increase access to benefits would be well-positioned to compete for this contract. As the demand for such services is influenced by ongoing economic conditions, companies offering innovative solutions tailored to the needs of low-income households will find this procurement process especially relevant.

## Notice

Swindon Borough Council is looking to procure a Specialist Advice & Information Service that will provide the following: The successful provider of this contact will be responsible for the delivery of a high quality specialist welfare advice service in Swindon, offering confidential face-to-face and telephone support depending on what is most appropriate. Good quality specialist advice and information leads to improvements in housing conditions, improved employment and working conditions, reduced debt and increased access to benefits and other entitlements. This ultimately results in improved health and wellbeing for individuals and their families. Advice services, including financial and debt relief services, housing advice and benefits advice are cost-effective ways to increase incomes in low-income households. Access to generalist advice and information remains a significant requirement for the residents of Swindon. As local people's lives are impacted by the wider economic and political environment Swindon requires an advice service that can both react to and prepare for the changing advice requirements of those people who need the service.

### Lot Information

Lot 1

Swindon Borough Council is looking to procure a Specialist Advice & Information Service that will provide the following: The successful provider of this contact will be responsible for the delivery of a high quality specialist welfare advice service in Swindon, offering confidential face-to-face and telephone support depending on what is most appropriate. Good quality specialist advice and information leads to improvements in housing conditions, improved employment and working conditions, reduced debt and increased access to benefits and other entitlements. This ultimately results in improved health and wellbeing for individuals and their families. Advice services, including financial and debt relief services, housing advice and benefits advice are cost-effective ways to increase incomes in low-income households. Access to generalist advice and information remains a significant requirement for the residents of Swindon. As local people's lives are impacted by the wider economic and political environment Swindon requires an advice service that can both react to and prepare for the changing advice requirements of those people who need the service.

Options: Option to extend for a further two years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003293-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2022 |
| Submission deadline | 25 May 2021 |
| Future notice date | Not specified |
| Award date | 17 Jun 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,920,204 |
| Lots value | £2,920,204 |
| Awards value | Not specified |
| Contracts value | £2,919,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWINDON BOROUGH COUNCIL |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN1 2JH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Eastcott |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZEN’S ADVICE SWINDON |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 4 Feb 2022 at 15:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003293-2022
- 26 Mar 2021 at 16:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006270-2021

## Notice URLs

- http://www.supplythesouthwest.org.uk
- http://www.swindon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ff0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029ff0.json.