---
title: "The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution"
ocid: "ocds-h6vhtk-029ff2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ff2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-029ff2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-029ff2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH GLOUCESTERSHIRE COUNCIL"
published: "2021-03-26"
---

# The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Buyer: SOUTH GLOUCESTERSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-029ff2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-029ff2.json)

## Summary

The procurement process pertains to the South Gloucestershire Council, which is looking for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This project falls under the goods category and is classified under contact management software. The procurement method is selective, employing a competitive procedure with negotiation, and the tender stage is completed with the contract signed on 12th March 2021. The delivery location is in the UK, specifically in Yate, region UKK12.

This tender presents significant opportunities for businesses specialising in contact management and voice recognition software, particularly small to medium enterprises (SMEs) like Modality Systems Ltd, the current supplier. Companies that can demonstrate a strong ability to meet requirements and present competitive whole life costs will be well-positioned to compete for similar future contracts, thus aiding in their growth and expansion within the public procurement sector.

## Notice

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

### Lot Information

Lot 1

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006272-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH GLOUCESTERSHIRE COUNCIL |
| Locality | YATE |
| Post town | Bristol |
| Postcode | BS37 5AF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Frampton Cotterell |
| Westminster constituency | Thornbury and Yate |
| Delivery location | TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MODALITY SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48314000 - Voice recognition software package
- 48333000 - Contact management software package
- 48512000 - Interactive voice response software package

## Release History

- 26 Mar 2021 at 17:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006272-2021

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:318439-2019:TEXT:EN:HTML
- https://www.southglos.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-029ff2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-029ff2.json.