--- title: "Preliminary Market Consultation for an Integrated CRM System - The Royal Albert Hall" ocid: "ocds-h6vhtk-02a083" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a083" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a083.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a083.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE ROYAL ALBERT HALL" published: "2021-03-29" --- # Preliminary Market Consultation for an Integrated CRM System - The Royal Albert Hall Buyer: THE ROYAL ALBERT HALL Current stage: Planning OCID: ocds-h6vhtk-02a083 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a083) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a083.json) ## Summary The Royal Albert Hall is initiating a Preliminary Market Consultation for an Integrated CRM System to enhance its customer management capabilities. This procurement is classified under the software package and information systems industry category, with the consultation being conducted in London, UK. The deadline for submitting responses to the consultation is set for 12 noon on Monday, 26th April 2021. This process, which is part of the planning stage, aims to engage market suppliers in shaping a future formal procurement process for a fully functional CRM solution, including features for marketing, fundraising, retail, and e-commerce functionalities. This Preliminary Market Consultation presents significant growth opportunities for businesses specialising in CRM software and integrated technology solutions. Companies with expertise in software development, especially those offering customer relationship management systems and associated services, would be particularly well-suited to engage in this process. Participating in the consultation allows businesses to influence the scope and specifications of future procurement, thereby aligning their offerings with the needs of a prestigious client such as The Royal Albert Hall. ## Notice The Royal Albert Hall is seeking responses from market suppliers and providers of CRM integrated software solutions to participate in a formal Preliminary Market Consultation exercise. Preliminary Market Consultation (PMC) is a "pre-procurement" process that enables contracting authorities and/or procurement agents acting on behalf of contracting authorities that are subject to the Public Contract Regulations 2015 to seek responses from the market in transparent, fair and equitable manner. The preliminary market consultation is an opportunity to influence the potential future shape and solution of a future procurement process. This process is not a procurement process, although it may form part of a procurement in the future. Further details are available in the Preliminary Market Consultation documents available to download via Delta eSourcing. ### Lot Information Lot 1 The Royal Albert Hall are inviting market providers to provide consultation, comments and proposed solutions as part of a preliminary market consultation for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing) with the included functionality of restaurant bookings also. Further information is available in the Preliminary Market Consultation documents available via Delta e-Sourcing. The deadline for submitting PMC responses is 12noon Monday 26th April 2021. Additional information: It should be noted that 2buy2.com Ltd is acting as Procurement Agent on behalf of The Royal Albert Hall for this process only. This Preliminary Market Consultation is not a procurement process in it's own right and will not result in a formal contract between respondees and The Royal Albert Hall. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006418-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Mar 2021 | | Submission deadline | Not specified | | Future notice date | 18 Jul 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE ROYAL ALBERT HALL | | Locality | LONDON | | Post town | South West London | | Postcode | SW7 2AP | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Knightsbridge & Belgravia | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 72212445 - Customer Relation Management software development services ## Release History - 29 Mar 2021 at 15:32 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006418-2021 ## Notice URLs - https://www.delta-esourcing.com - https://www.delta-esourcing.com/respond/Q8768Q3355 - https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./Q8768Q3355 - https://www.royalalberthall.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a083. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a083.json.