---
title: "Provision of Emergency Department Well-Being & Home Safe Service"
ocid: "ocds-h6vhtk-02a200"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a200"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a200.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a200.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2021-04-01"
---

# Provision of Emergency Department Well-Being & Home Safe Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-02a200

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a200)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a200.json)

## Summary

The NHS Wales Shared Services Partnership, hosted by Velindre University NHS Trust, is currently engaged in a public procurement process for the 'Provision of Emergency Department Well-Being & Home Safe Service' in Wales. The procurement falls under the healthcare services industry and has an ongoing duration from 1st April 2021 for a period of 12 months, with the potential for a 12-month extension depending on funding confirmation. This open procedure is set to award contracts to a single provider for various health boards across different regions including Cardiff and Vale, Cwm Taf Morgannwg, Hywel Dda, Swansea Bay, and Betsi Cadwaladr University Health Boards.

This tender presents opportunities for businesses specialising in healthcare and welfare services, particularly those capable of delivering emergency department support. Companies that excel in providing non-residential welfare services and have experience in operating within a hospital environment would be well-suited to compete for this contract. The health boards already involved indicate a strong focus on quality and approach, suggesting that providers with innovative solutions to enhance patient well-being in stressful scenarios will have a competitive advantage.

## Notice

Presentation at an Emergency Department often represents a person's initial experience within a hospital system and thus a unique opportunity to establish a positive first impression. These visits frequently occur during times of stress and uncertainty for a patient and their family, and the Emergency Department care environment is one that faces a myriad of challenges. In order to respond to these challenges, the Welsh Government, in collaboration with the National Collaborative Commissioning Unit and NHS Wales Health Boards and Trusts, are seeking to establish an Emergency Department Well-being & Home Safe Service. The contract will commence on the 1st April 2021. The duration of the contract will be for 12 months with the option to extend for a further 12 months subject to the confirmation of funding.

### Lot Information

Lot 2 - South West Wales

Provision of Emergency Department Well-Being & Home Safe Service.

Options: 12 months extension option until 31st March 2023

Lot 1 - South East Wales

Provision of Emergency Department Well-Being & Home Safe Service.

Options: 12 months extension option until 31st March 2023.

Lot 3 - North Wales

Provision of Emergency Department Well-Being & Home Safe Service.

Options: 12 months extension option until 31st March 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006799-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,652,678 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Additional buyers | BETSI CADWALADR UNIVERSITY HEALTH BOARD; CARDIFF AND VALE UNIVERSITY HEALTH BOARD; CWM TAF MORGANNWG UNIVERSITY HEALTH BOARD; HYWEL DDA UNIVERSITY HEALTH BOARD; SWANSEA BAY UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF15 7QZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town North and South |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312400 - Welfare services not delivered through residential institutions

## Release History

- 1 Apr 2021 at 10:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006799-2021

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.nwssp.wales.nhs.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:552010-2020:TEXT:EN:HTML
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA79805

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a200. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a200.json.