--- title: "Provision of a range of telecare and community alarm services" ocid: "ocds-h6vhtk-02a2c4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a2c4" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a2c4.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a2c4.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON BOROUGH OF WALTHAM FOREST" published: "2021-04-06" --- # Provision of a range of telecare and community alarm services Buyer: LONDON BOROUGH OF WALTHAM FOREST Current stage: Planning OCID: ocds-h6vhtk-02a2c4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a2c4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a2c4.json) ## Summary The London Borough of Waltham Forest is in the planning stage of a procurement process for the "Provision of a range of telecare and community alarm services," focusing on the health and social work services industry. This procurement, designated under tender ID DN536271, is aimed at understanding market options and capacity for various telecare services and telehealth solutions. Key dates include the future notice anticipated on 31 December 2021, although specific deadlines are yet to be confirmed. The services sought include 24-hour monitoring, emergency responder deployment, and options for integrating telehealth technologies in the community. This tender presents significant opportunities for businesses in health technology, alarm services, and telecommunications. Companies with expertise in digital monitoring solutions, installation and repair services, and user training will find this an attractive proposition. Additionally, businesses that can transition analogue services to digital platforms or offer innovative care solutions that integrate telecare with remote health monitoring will be particularly well-positioned to compete for this contract in the evolving market of assistive technologies. ## Notice Procurement Notice for Expressions of Interest London Borough of Waltham Forest are seeking to determine market options for the provision of a range of telecare and community alarm services. We are also seeking to determine the market capacity for telehealth options. Providers from across the market are invited to submit details on what they are able to provide in this sector. The range of services that we are reviewing are as follows: Required Services (1) * 24 hour Alarm and telecare monitoring * Provision and deployment of emergency responders to avoid emergency service call-outs Optional elements (1) * Alarm and telecare equipment installation and repair * Service user training and support on the use of alarms and telecare equipment * Assessment of service users, and effective determination of alarm and telecare equipment needs as a result of that assessment * The capacity to distinguish an alert due to someone locked out of their home vs other reasons for an alert being raised, and the ability to respond to lockouts in a cost effective and appropriate manner Providers are also asked to indicate what experience and capacity they have for transitioning telecare and alarm services from an analogue to a digital platform, including retrofitting equipment for existing service users that are currently on an analogue system Providers are asked to indicate over what timeframe they would be confident that they could mobile a service and transition 1500 service users onto that service with an estimated 50% of service users having a community alarm only, and 50% having both an alarm and some form of telecare. Required Services (2) * The Council and the CCG are jointly investigating options for remote monitoring of vital signs for individuals in the community with chronic respiratory needs. We are seeking to understand the availability of digital wearable solutions and other automated devices that can achieve the following: o Measurement of key vital signs including blood oxygen levels, pulse, blood pressure and weight o Have the capacity to automatically transmit results to a remote monitoring system, with either minimal or zero service user intervention o Capacity for home installation, and solutions for homes that are not digitally enabled, such as lack of broadband o Ability to interact with Community NHS information systems (Rio) Optional elements (2) * The potential to incorporate additional solutions for other care related key measurables such as falls, sleep monitoring and the capacity for integration with social engagement and social interaction devices * Ability to interact with primary care information systems (EMIS and System One) Broadly, the Council is keen to understand market options for Telehealth solutions that have the capacity to integrate with telecare in order to provide seamless and comprehensive assistive technology solutions to an individual's health and social care needs ### Lot Information Lot 1 Procurement Notice for Expressions of Interest London Borough of Waltham Forest are seeking to determine market options for the provision of a range of telecare and community alarm services. We are also seeking to determine the market capacity for telehealth options. Providers from across the market are invited to submit details on what they are able to provide in this sector. The range of services that we are reviewing are as follows: Required Services (1) * 24 hour Alarm and telecare monitoring * Provision and deployment of emergency responders to avoid emergency service call-outs Optional elements (1) * Alarm and telecare equipment installation and repair * Service user training and support on the use of alarms and telecare equipment * Assessment of service users, and effective determination of alarm and telecare equipment needs as a result of that assessment * The capacity to distinguish an alert due to someone locked out of their home vs other reasons for an alert being raised, and the ability to respond to lockouts in a cost effective and appropriate manner Providers are also asked to indicate what experience and capacity they have for transitioning telecare and alarm services from an analogue to a digital platform, including retrofitting equipment for existing service users that are currently on an analogue system Providers are asked to indicate over what timeframe they would be confident that they could mobile a service and transition 1500 service users onto that service with an estimated 50% of service users having a community alarm only, and 50% having both an alarm and some form of telecare. Required Services (2) * The Council and the CCG are jointly investigating options for remote monitoring of vital signs for individuals in the community with chronic respiratory needs. We are seeking to understand the availability of digital wearable solutions and other automated devices that can achieve the following: o Measurement of key vital signs including blood oxygen levels, pulse, blood pressure and weight o Have the capacity to automatically transmit results to a remote monitoring system, with either minimal or zero service user intervention o Capacity for home installation, and solutions for homes that are not digitally enabled, such as lack of broadband o Ability to interact with Community NHS information systems (Rio) Optional elements (2) * The potential to incorporate additional solutions for other care related key measurables such as falls, sleep monitoring and the capacity for integration with social engagement and social interaction devices * Ability to interact with primary care information systems (EMIS and System One) Broadly, the Council is keen to understand market options for Telehealth solutions that have the capacity to integrate with telecare in order to provide seamless and comprehensive assistive technology solutions to an individual's health and social care needs ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006995-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Apr 2021 | | Submission deadline | Not specified | | Future notice date | 31 Dec 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF WALTHAM FOREST | | Locality | WALTHAMSTOW | | Post town | East London | | Postcode | E17 4JF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI5 Outer London - East and North East | | ITL 3 | TLI53 Redbridge and Waltham Forest | | Local authority | Waltham Forest | | Electoral ward | Chapel End | | Westminster constituency | Walthamstow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 85000000 - Health and social work services ## Release History - 6 Apr 2021 at 12:27 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006995-2021 ## Notice URLs - http://www.walthamforest.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a2c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a2c4.json.