--- title: "Provision of Digital Interviewing Services" ocid: "ocds-h6vhtk-02a2f6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a2f6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a2f6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a2f6.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "HOME OFFICE" published: "2021-04-06" --- # Provision of Digital Interviewing Services Buyer: HOME OFFICE Current stage: Planning OCID: ocds-h6vhtk-02a2f6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a2f6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a2f6.json) ## Summary The Home Office in the UK is planning to procure digital interviewing services in support of asylum procedures, detailed in their tender titled "Provision of Digital Interviewing Services." This procurement falls under the category of services within the software development industry, with an estimated value of £2,000,000. The process is currently in the planning stage and is set to advance with a Standard Selection Questionnaire (SSQ) to assess compliance and qualifications, followed by an Invitation To Tender (ITT) for shortlisted bidders. The anticipated future notice date for interested parties is 3rd May 2021, with all communications managed through the Home Office’s eSourcing Portal. This tender presents a significant opportunity for businesses specialising in software development, particularly those with experience in digital solutions for public sector services. Companies that are well-suited to compete for this contract would need to demonstrate capabilities in developing secure communication tools, audio recording technologies, and suitable user support systems. The extensive requirements described, such as role-based access controls and digital transcriptions, highlight the need for innovative software providers who can meet the specific needs outlined by the Home Office. ## Notice The Home Office (hereafter referred to as the Authority) intends to issue a notice to tender for the provision of Digital Interviewing (Goods and Services) in support of the asylum procedures. The aim of this Prior Information Notice is to notify the market of our future plans to procure services for Digital Interviewing services, including Defined Role-Based Access Controls; the ability to operate on the Home Office 'POISE' network; the ability to audio record interviews; provision of one-time interview session access link, which expires at the end of the session; notification and alert capabilities; provision of live service user support; the ability to hold multiple sessions for the same case; third party access via their own devices; the ability to capture acknowledgments and confirmations digitally; audio transcription as required; suitable MI; dedicated and secure storage solution; wraparound support service for both hardware and software; ability to share a digital copy of both transcript and audio file with the customer. The Authority currently anticipates that the procurement stages for the Digital Interviewing Contract Agreement will comprise the following stages under the Restricted Procedure: * Stage 1: Supplier selection through the issue of a Standard Selection Questionnaire (SSQ) to check compliance with wider laws, regulations and demonstrate appropriate financial standing and technical ability to deliver the service. * Stage 2: Shortlisted bidders will be invited to the next stage, which is an Invitation To Tender (ITT) process, being invited to submit a bid in response to the published Scope of Requirements * Stage 3: Contract award. The purpose of this process is to ensure that the widest possible pool of suitably-qualified potential bidders is reached. ### Lot Information Lot 1 The Home Office (hereafter referred to as the Authority) intends to issue a notice to tender for the provision of Digital Interviewing (Goods and Services) in support of the asylum procedures. The aim of this Prior Information Notice is to notify the market of our future plans to procure services for Digital Interviewing services, including Defined Role-Based Access Controls; the ability to operate on the Home Office 'POISE' network; the ability to audio record interviews; provision of one-time interview session access link, which expires at the end of the session; notification and alert capabilities; provision of live service user support; the ability to hold multiple sessions for the same case; third party access via their own devices; the ability to capture acknowledgments and confirmations digitally; audio transcription as required; suitable MI; dedicated and secure storage solution; wraparound support service for both hardware and software; ability to share a digital copy of both transcript and audio file with the customer. The Authority currently anticipates that the procurement stages for the Digital Interviewing Contract Agreement will comprise the following stages under the Restricted Procedure: * Stage 1: Supplier selection through the issue of a Standard Selection Questionnaire (SSQ) to check compliance with wider laws, regulations and demonstrate appropriate financial standing and technical ability to deliver the service. * Stage 2: Shortlisted bidders will be invited to the next stage, which is an Invitation To Tender (ITT) process, being invited to submit a bid in response to the published Scope of Requirements * Stage 3: Contract award. The purpose of this process is to ensure that the widest possible pool of suitably-qualified potential bidders is reached. Additional information: This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). To participate in this procurement, participants must first be registered on the eSourcing Portal. For technical assistance on use of the eSourcing Portal please contact the JAGGAER Supplier Helpdesk at customersupport@jaggaer.com or 0800 069 8630 (0800 - 1800hrs). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007045-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Apr 2021 | | Submission deadline | Not specified | | Future notice date | 2 May 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72232000 - Development of transaction processing and custom software - 72910000 - Computer back-up services ## Release History - 6 Apr 2021 at 21:56 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/007045-2021 ## Notice URLs - http://www.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a2f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a2f6.json.