--- title: "Water Meter Reading and Associated Services" ocid: "ocds-h6vhtk-02a35b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a35b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a35b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a35b.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "AFFINITY WATER LIMITED" published: "2021-04-07" --- # Water Meter Reading and Associated Services Buyer: AFFINITY WATER LIMITED Current stage: Tender OCID: ocds-h6vhtk-02a35b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a35b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a35b.json) ## Summary The public procurement process is initiated by Affinity Water Limited, which seeks a supplier for "Water Meter Reading and Associated Services." This tender falls under the services industry, specifically focusing on meter reading services classified under CPV code 65500000. The procurement is currently at the Tender stage, with the submission deadline set for 7th May 2021. The total contract value is £1,000,000, and the contract period is expected to last 1080 days, with options to extend by up to 5 years. The services are required across the UK's Central, South East, and East regions. This tender offers significant opportunities for businesses specialising in meter reading and data services, particularly those who can enhance accuracy and customer satisfaction in billing processes. Companies that possess expertise in automated meter reading (AMR) technology or have a strong background in customer service are well-suited to compete for this contract. The emphasis on accurate readings and reducing customer complaints highlights the potential for innovative solutions and strategic partnerships in the water services sector. ## Notice Water meter reading services including the reading of AMR meters, manual meters external to customers premises and internal meter readings. ### Lot Information Lot 1 1.1. The Company requires the Supplier to undertaken meter reading for the Company's customers with the aim of minimising estimated readings. 1.2. The Company's objectives of providing an effective meter reading service are: 1.2.1. To provide accurate billing data to the Company's customers 1.2.2. To aid the Company in the reduction of complaints and customer contact 1.2.3. To improve customer perception 1.2.4. To increase receipt of positive customer feedback 1.2.5. To improve the Company's Customer Satisfaction score (CSAT) as further described in Appendix 3 1.3. The Services include: 1.3.1. The reading of AMR meters; manual meters external to the Company's customer and manual meters in the Company customer's premises; 1.3.2. ensuring that meters are read accurately and are checked for accuracy prior to the reads being returned to the Company; 1.3.3. the process of check reading meters previously read by the Supplier's own workforce; 1.3.4. Half yearly meter for household (HH) and non-housefold (NHH) in the Company's Central region, including AMR and manual meters; 1.3.5. Ad-hoc meter readings; 1.3.6. Compliance with or betterment of the Company's redetermined meter reading schedule and billing schedule; 1.3.7. Additional half yearly reads on AMR meter only for the Company's Per Capital Consumption (PCC) trial; [Optional services - to be determined after tender stage of the tender process.] 1.3.8. Monthly meter reads for HH and NHH meters in the Company's Central region, including AMR and manual meters; 1.3.9. A mixture of monthly and half yearly reading schedules for the Company's South East and East regions for HH and NHH; 1.3.10. Quarterly reading of those meters installed under the Company's Universal Metering Programme, which are 100% AMR meters in the Company's Central region. Options: Options described above. Option to extend up to 5 years Renewal: Options to extend up to 5 years ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007146-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Apr 2021 | | Submission deadline | 7 May 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | AFFINITY WATER LIMITED | | Locality | HATFIELD | | Post town | St Albans | | Postcode | AL10 9EZ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | Welwyn Hatfield | | Electoral ward | Hatfield Villages | | Westminster constituency | Welwyn Hatfield | | Delivery location | TLH East (England), TLJ South East (England) | ## CPV Codes ### Divisions - 65 - Public utilities ### Codes - 65500000 - Meter reading service ## Release History - 7 Apr 2021 at 16:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007146-2021 ## Notice URLs - http://www.affinitywater.co.uk - https://in-tendhost.co.uk/affinitywater/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a35b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a35b.json.