---
title: "New Build Customer Care Call Handling and Contractor Management Service"
ocid: "ocds-h6vhtk-02a577"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a577"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a577.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a577.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRAFFORD HOUSING TRUST LIMITED"
published: "2021-04-13"
---

# New Build Customer Care Call Handling and Contractor Management Service

Buyer: TRAFFORD HOUSING TRUST LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-02a577

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## Summary

The Trafford Housing Trust Limited is planning a tender for a "New Build Customer Care Call Handling and Contractor Management Service." This contract, valued at £170,000, falls under the industry category of maintenance services for building installations and is set to serve over 600 properties in the North West of England. The procurement process is in the planning stage, with information sessions scheduled for suppliers to understand the project scope; interested parties must register by 23rd April 2021. A future notice is anticipated on 3rd May 2021.

This tender presents significant opportunities for businesses specializing in customer service and call centre operations, particularly those capable of managing contractor performance and providing rapid response for emergency repairs. Companies with a background in property management or building maintenance services, and a strong capability for reporting and monitoring, will have a competitive advantage in this procurement process.

## Notice

Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.

### Lot Information

Lot 1

To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021. Sessions will be held in the last week of April.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007686-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | 2 May 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRAFFORD HOUSING TRUST LIMITED |
| Locality | SALE |
| Post town | Manchester |
| Postcode | M33 6AG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Ashton upon Mersey |
| Westminster constituency | Altrincham and Sale West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 50700000 - Repair and maintenance services of building installations
- 79512000 - Call centre

## Release History

- 13 Apr 2021 at 11:14 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/007686-2021

## Notice URLs

- https://www.traffordhousingtrust.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a577. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a577.json.