---
title: "Professional Contact Centre Staff Outsourcing - British Council MENA"
ocid: "ocds-h6vhtk-02a73d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a73d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a73d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a73d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "BRITISH COUNCIL"
published: "2021-04-18"
---

# Professional Contact Centre Staff Outsourcing - British Council MENA

Buyer: BRITISH COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-02a73d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a73d.json)

## Summary

The British Council, a registered charity based in London, UK, is in the planning stage of a procurement process for outsourcing professional contact centre staff to operate its Regional Contact Centre in Egypt. This tender, titled "Professional Contact Centre Staff Outsourcing – British Council MENA," falls under the services category, specifically within call centre operations (CPV code: 79512000). The future notice date for this procurement is set for 18th April 2021.

This procurement presents valuable opportunities for businesses specialising in call centre services and outsourcing. Companies with expertise in managing multilingual support, customer service operations, and call centre technologies would be particularly well-suited to compete for this contract. Engaging in this tender could help businesses expand their operations internationally, particularly in regions related to the British Council's initiatives in the MENA area.

## Notice

British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt

### Lot Information

Lot 1

British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008140-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | 17 Apr 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Apr 2021 at 06:23 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008140-2021

## Notice URLs

- http://www.britishcouncil.org
- https://in-tendhost.co.uk/britishcouncil

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a73d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a73d.json.